Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Ruby Thewes

Cairns,QLD

Summary

Well accomplished professional with almost 5 years of customer experience and hospitality experience. Excels in fast-paced environments that demand strong organisational, technical and interpersonal skills. Highly skilled in customer experience and crew development. Intelligent, fast learner, exceptional organisational and time management skills. Strong record of achievement, excellent communicator with the interpersonal skills needed to build solid relationships. Delivers in challenging and diverse environments, ready to further commit to career growth, take on new responsibilities and become a valuable team member.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Restaurant Workplace Supervisor

McDonald's
11.2019 - Current
  • Liaising with customers and internal staff to resolve complaints/concerns in an empathetic and confidential manner.
  • Greeted customers and handled payments via a POS system fulfilling 1500+ orders per shift.
  • Worked with my team and coached crew to maintain smooth operations and high standards of customer service during high-volume rushes.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while defusing difficult situations with customers.
  • Employee management from 30 to 210 staff.
  • Maintaining up to date, accurate, and appropriate employee records and data.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Ensure Food Safety was at standard of guidelines.
  • Ensure Workplace Health and Safety measures were met.
  • Staff reimbursements/petty cash.
  • In charge of multiple email inboxes and responding to queries in a timely manner.

Education

High School Diploma -

Cairns State High School
Cairns, QLD
11.2023

Skills

  • Reliable and motivated to work
  • Able to work within a fast paced environment and to meet critical deadlines
  • Able to work as part of a team and autonomously
  • Outstanding relationship building skills, excellent communicator, cares about the individual and relates to people of all ages, abilities and cultures
  • Alert and fast thinking, solves problems through analysing situations and making an informed decision based on facts
  • Well-practiced negotiation skills, handling difficult customers
  • General accounting procedures
  • Excellent time management skills, works to and meets set targets
  • Meticulous attention to detail
  • Outstanding determination

Certification

  • Certificate ll and lll in Chinese (Mandarin)
  • Certificate lll in Retail
  • Fire Trained
  • First Aid and CPR


Additional Information

  • Ella-Anais Monk, Restaurant Manager, Cairns City McDonald's, 0457 210 032, ella-anais.monk@au.stores.mcd.com


  • Courtney Higgisson, Assistant Restaurant Manager, Cairns City McDonald's, 0415 301 818, courtney.higgisson@au.stores.mcd.com


  • Charmaine Embahe, Family Friend, Retail Manager, 0413 709 224, charmaineembahe@gmail.com

Timeline

Restaurant Workplace Supervisor

McDonald's
11.2019 - Current

High School Diploma -

Cairns State High School

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Ruby Thewes