Rebecca Kos
Cattai
Summary
Service-centric Restaurant Supervisor
Experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards
Overview
6
6
years of professional experience
Work History
Restaurant Workplace Supervisor
McDonalds Australia LTD
04.2022 - Current
- RTO Course Enrolments for Certificate III in Retail, Food Safety Supervision Courses and coaching sessions with crew undertaking these qualifications
- Building Relationships – Through Restaurant Managers, Local Schools and community groups and McDonalds Corporate staff to develop an action plan to further develop all McDonalds staff within the restaurants.
- Training – Conducting training that motivates, builds competencies and improves individual’s performance through on and off the floor training.
- Personal Development within the company – Able to demonstrate leadership and maximise business results through relationships, resources and adhering to McDonalds policies and procedures.
- Works towards achievements of KPI’s set by Supervisor and RTO Assessors
- The ability to be a leader within the restaurants and train and develop all crew.
Membership Assistant
Penrith Panthers Rugby League Academy
10.2021 - 04.2022
- Assisted prospective and established members in person or by telephone.
- Helped members navigate systems, pay for services and resolve different concerns.
- Created successful sales presentations to highlight membership, overcome objections and close sales.
- Working toward the achievement of the Membership team Strategic Season 2022 plan.
- Servicing members enquires via phone calls and emails.
- Working individually as well as a part of a team.
Shift Manager
McDonalds Australia LTD
10.2017 - 04.2022
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Teamwork with management as well as crew.
- Actively involved in customer service by taking orders efficiently and delivering quality customer service.
- Assisting Store Manager & Operations Supervisor in meeting company targets & service standards.
- Meeting KPI Targets set by consultants and Restaurant Managers.
Conference and Events Attendant
Crowne Plaza Hawkesbury Valley
04.2021 - 07.2021
- Greeted customers with smile and provided friendly, knowledgeable service.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Monitored guests for compliance with safety and security protocols, raising any issue with security.
- Provided guidance on seating and ticketing procedures to increase customer satisfaction.
Education
Bachelor of Business Admin. - Tourism Management
Torrens University Australia
Sydney, NSW04.2023
Certificate III in Retail Operations
McDonalds Australia RTO
11.2021
High School Diploma -
Bede Polding College
Bligh Park, NSW09.2018
Certificate II in Hospitality
Bede Polding College
Bligh Park, NSW09.2018
Skills
- Sales Strategies
- Process Evaluations
- Staff Training
- Greeting and Seating Guests
- Restaurant Policies and Procedures
- Operations and Procedural Knowledge
- Safe Work Practices
- Customer Service
- Hospitality Management
- Guest Satisfaction
Accomplishments
- Awarded McDonald's Service Crew of the Year - 2017
- Australian Passport (Expiry 2025)
- RSA Competency (Expiry 27th February 2025)
- First Aid Trained
- Fire and Evacuation Trained
- Food Safety Supervisor (Expiry November 2026)
- McDonalds Management Courses (Leadership Transitions, Advancing your Leadership, Developing the Leader in Me
Timeline
Restaurant Workplace Supervisor
McDonalds Australia LTD
04.2022 - Current
Membership Assistant
Penrith Panthers Rugby League Academy
10.2021 - 04.2022
Conference and Events Attendant
Crowne Plaza Hawkesbury Valley
04.2021 - 07.2021
Shift Manager
McDonalds Australia LTD
10.2017 - 04.2022
Bachelor of Business Admin. - Tourism Management
Torrens University Australia
Certificate III in Retail Operations
McDonalds Australia RTO
High School Diploma -
Bede Polding College
Certificate II in Hospitality
Bede Polding College
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