Ruby Tufui

As a Gaming Supervisor, I led 15–20 staff per shift, ensuring smooth gaming and bar operations, compliance, and service quality. I resolved machine faults, managed challenging patron situations, supported HR with staff feedback, and upheld RSA and gaming standards to maintain a safe, professional environment.

• Supervised daily gaming and bar operations, ensuring compliance and high service standards.
• Led and supported attendants through task delegation, performance monitoring, and on-the-job training.
• Handled and reconciled large volumes of gaming-related cash transactions.
• Maintained strict RSA compliance.
• Resolved customer complaints and de-escalated challenging situations to ensure a safe environment.
• Conducted first-line troubleshooting of gaming machines and coordinated with technicians when required.

• Provided customer service across multiple departments including deli, shelf stocking, and Click & Collect.
• Supported shift managers with issue resolution and customer inquiries.
• Maintained compliance with safety procedures and store policies.
• Assisted customers with product information and general queries.
• Operated POS systems for processing sales, returns, and online orders.