Niokarose Blair
Bulli,NSW
Summary
Customer-focused public-facing professional with over three years’ experience working in regulated, high-pressure environments. Experienced in managing difficult and non-compliant customers, enforcing rules and procedures, and responding calmly to incidents to maintain safety and order. Strong communicator with proven ability to de-escalate conflict, work collaboratively with teams, and uphold legislation, policies, and public trust. Proud Aboriginal woman committed to inclusive, respectful, and ethical public service
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bar Gaming Attendant
Consiton hotel
Consiton, Nsw
10.2024 - Current
- Assisted customers with gaming inquiries and provided friendly service.
- Maintained cleanliness and organization of gaming areas and equipment.
- Monitored gaming activities to ensure compliance with regulations and policies.
- Operated cash register, accepted payments, issued change and receipts to customers.
- Provided exceptional customer service in the gaming room, ensuring a friendly and safe environment for all patrons
- Checked IDs and monitored for responsible service of alcohol and gambling compliance.
- Delivered frontline customer service in a high-traffic public environment, engaging with diverse customers under time pressure.
- Monitored customer behaviour and gaming activity to ensure compliance with legislation, venue policies, and responsible conduct requirements.
- Enforced rules and procedures respectfully, including verification of identification and responding to non-compliance.
- De-escalated conflict and managed challenging or distressed customers calmly to maintain safety and order.
- Assisted with crowd management during busy periods to support a safe and positive customer experience.
- Worked collaboratively with team members and security to achieve operational and safety objectives.
Bar Gaming Attendant
Mr crown
Wollongong , Nsw
06.2022 - 12.2024
- Delivered high-quality customer service in a busy nightclub at the bar and gaming room
- Monitored patron behaviour and assessed levels of intoxication to ensure safety and compliance
- Operated and monitored poker machines, TAB, and Keno systems
- Conducted accurate cash handling including floats, payouts, and reconciliations
- Upheld Responsible Conduct of Gambling (RCG) and Responsible Service of Alcohol (RSA) regulations
- Assisted patrons with machine issues, payouts, and gaming queries in a professional manner
- Maintained a secure, clean, and well-presented gaming area
- Worked collaboratively with security and management to manage high-risk situations or remove unruly patrons if required
Front of House Manager
Hellenic club
Figtree, Nsw
11.2022 - 03.2024
- Supervised daily operations of the bar and gaming floor, ensuring smooth service and staff coordination
- Managed a team of bartenders, floor staff, and gaming attendants during peak trading hours
- Oversaw responsible service of alcohol and gambling compliance (RSA & RCG enforcement)
- Handled cash floats, EFTPOS, end-of-day reconciliations, and banking procedures
- Responded to patron issues, machine malfunctions, and escalated customer concerns professionally
- Trained new staff in bar operations, POS use, RSA/RCG responsibilities, and venue policies
- Managed stock levels, placed orders, and ensured accurate stock rotation and storage
Retail Worker
Aldi
Wollongong , Nsw
06.2022 - 12.2022
- Provided fast and efficient customer service in a high-volume retail environment
- Operated checkout systems, processed EFTPOS/cash transactions, and handled refunds accurately
- Sold alcohol while complying with Responsible Service of Alcohol (RSA) regulations
- Monitored customer behaviour for signs of intoxication or underage purchasing
- Maintained product displays, restocked shelves, and ensured store cleanliness
- Assisted with inventory control, stock rotation, and receiving deliveries
- Worked collaboratively with team members to meet sales targets and KPIs
Skills
- Customer Service in Public-Facing Environments
- Conflict Resolution & De-escalation
- Managing Difficult, Distressed & Non-Compliant Customers
- Compliance with Legislation, Policies & Procedures
- Rule Enforcement with Professional Judgement
- Situational Awareness & Public Safety Focus
- Incident Response & Escalation
- Crowd Management & Control
- Clear Verbal Communication
- Professional Conduct Under Pressure
- Risk Identification & Hazard Awareness
- Integrity, Accountability & Ethical Decision-Making
- Team Collaboration in Operational Environments
- Use of Digital Systems & Reporting Tools
- Cash Handling & Transaction Accuracy
- Working in High-Traffic Public Spaces
- Applying Authority Calmly & Respectfully
- Cultural Awareness & Inclusive Service
- Compliance Monitoring & Reporting
- Shift Work & Flexible Availability
Certification
- RSA
- RCG
- ARCG
- Senior First Aid & CPR (HLTAID011)
References
References available upon request.
Timeline
Bar Gaming Attendant
Consiton hotel
10.2024 - Current
Front of House Manager
Hellenic club
11.2022 - 03.2024
Bar Gaming Attendant
Mr crown
06.2022 - 12.2024
Retail Worker
Aldi
06.2022 - 12.2022