Ruby Wilson

• Outstanding time management in delivering 6-8 courses throughout a private dining event.
• Provided accurate allergen information to guests, ensuring their safety and well-being while dining.
• Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
• Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
• Upsold menu items when appropriate, contributing to increased revenue generation without compromising guest satisfaction.

Higher Duties: Casual Supervisor

• Ability to manage a large group of staff, delegate roles effectively and create positive interpersonal relationships with colleagues to maximise staff efficiency
• Experienced in dealing with clients and managing events independently and with colleagues
• Extensive knowledge in setting tables with linen and correct placement of silverware, glasses and other mise en plus
• Experienced in training and developing staff, ranging from providing buddy-up shifts to first time hospitality workers.
• Experienced in demonstrating excellent time management, procedural knowledge, and ability to make prompt autonomous decisions when necessary.
• Strong service orientation with reliable 3 plate carry ability, excellent table maintenance, strong sequence of service knowledge and capable at providing consistent exceptional service to large amount of guests

Seasonal Work in School holidays

• Delegated tasks to teacher assistants in an effective manner
• Deliver the approved program to students aged 4-13 years olds
• Teach a range of basic and complicated programs ranging from clay animation, coding, web building to video editing
• Experience in assisting special needs students with the ability to adapt to their learning needs.
• Maintained a clean safe and comfortable classroom.
• Effective and consistent communication with parents to ensure every student is well supported