RUBY YOUNG
Tyabb,Australia
Summary
I am a receptionist at My Body Clinic which I will soon be changing rolls into a Remedial Massage Therapist. I have past experience as a Group Fitness Instructor and have always had a passion for the health and fitness industry. Wanting to expand my knowledge is how I found myself studying remedial massage and soon to be Myotherapy as I believe recovery and keeping your body feeling good is just as important as training.
Overview
7
7
years of professional experience
Work History
Receptionist Administrator
My Body Clinic
Bentleigh, VIC
06.2024 - Current
- Managed front desk operations, providing exceptional customer service to visitors and callers.
- Coordinated scheduling and appointments for staff, optimising office efficiency.
- Maintained accurate records of incoming and outgoing correspondence using office management software.
Customer Service Representative
Anytime Fitness
Cranbourne, VIC
01.2024 - 06.2024
- Delivered prompt service to prioritize customer needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Investigated and resolved customer inquiries and complaints quickly.
Group Fitness Instructor
Core 24 Gym
Somerville, VIC
04.2023 - 12.2023
- Developed and implemented various high-energy and motivating fitness programs to meet diverse needs.
- Received consistently positive feedback from participants regarding class structure, content, and delivery style.
- Implemented new and creative exercise routines to keep participants motivated.
- Assisted individuals in setting achievable fitness goals, monitoring progress for success.
Customer Service Representative
Core 24 Gym
Somerville, VIC
03.2022 - 12.2023
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Babysitter
WFH
Around Mornington Peninsula
02.2019 - 02.2022
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Education
Advanced Diploma - Myotherapy
Australian College of Fitness And Body Work
Mitcham 07.2026
Diploma - Remedial Massage
Australian College of Fitness And Body Work
Mitcham10.2025
Certificate - Dry Needling/ Advanced Dry Needling
CPD Health Courses
Creative Cubes Hawthorn 08.2025
Certificate IV - Personal Trainer
Woman’s Fitness Academy
Online 11.2023
Skills
- Appointment setting
- Payment collection
- Document management
- Client relations
- Exercise program design
- Motivational coaching
- Balance and stability training
- Goal setting assistance
Availability
Can be discussed upon interview and is dependent on what the employer is looking for
Timeline
Receptionist Administrator
My Body Clinic
06.2024 - Current
Customer Service Representative
Anytime Fitness
01.2024 - 06.2024
Group Fitness Instructor
Core 24 Gym
04.2023 - 12.2023
Customer Service Representative
Core 24 Gym
03.2022 - 12.2023
Babysitter
WFH
02.2019 - 02.2022
Advanced Diploma - Myotherapy
Australian College of Fitness And Body Work
Diploma - Remedial Massage
Australian College of Fitness And Body Work
Certificate - Dry Needling/ Advanced Dry Needling
CPD Health Courses
Certificate IV - Personal Trainer
Woman’s Fitness Academy