Ruitian (Veronica) Li
Waterloo,NSW
Summary
Helpful shop assistant with a commitment to supporting maximum productivity. Extensive knowledge of equipment and shop processes and protocols. Dependable and focused worker with expertise in tool use. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Shop Assistant
Redfern Tobacconist
12.2022 - Current
- Completed daily tasks accurately and on time to support shop needs.
- Swept and mopped floors, wiped windows and fixtures after closing to support cleanliness and maintain an organized store.
- Greeted customers entering the store and offered assistance with their requirements.
- Collected payment by cash, debit, or credit card and used the point-of Sale system to process the transaction.
- Remained calm and composed in tense situations involving angry or upset customers.
- Organized shelves to remove slow-moving items and add new merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
Retail Sales Assistant
Shum's Watches And Jewellery
12.2021 - 05.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Education
Bachelor of Science - Forensic Science
University of Tech Sydney
Sydney, NSW03.2024
Skills
- POS Systems
- Relationship Building
- Supply Maintenance
- Sales Trends
- Product Knowledge
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Shop Assistant
Redfern Tobacconist
12.2022 - Current
Retail Sales Assistant
Shum's Watches And Jewellery
12.2021 - 05.2022
Bachelor of Science - Forensic Science
University of Tech Sydney
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