Ruoxi Feng
Brisbane,QLD
Summary
I'm Rosie, a 23-year-old Criminology and Criminal Justice international student at The University of Queensland from China, with a focus on community corrections and high-impact policing strategies for domestic violence. Experienced in analyzing prison reform and recidivism, demonstrating strong analytical skills. Additional coursework in video editing and multimedia enhances creative communication abilities. Multicultural background supports adaptability in diverse environments.
Overview
3
3
years of professional experience
Work History
Cafe All Rounder
Ivy & Lark
Chermside, Queensland
01.2025 - Current
- Delivered exceptional service to high volume of daily customers.
- Greeted customers, answered inquiries, and recommended specials to boost profits.
- Explained menu options, suggested items, and took orders for food and beverages.
- Cleared tables and bussed dishes to facilitate prompt setups.
- Checked customer satisfaction with meals, swiftly addressing any issues.
- Processed payments accurately using cash registers or point-of-sale systems.
- Prepared and organized cakes each morning for café operations.
- Managed opening and closing procedures for the café.
Barista, Salad Maker & All Rounder
Finns's Fish House
Wynnum, Queensland
03.2024 - Current
- Executed opening and closing procedures, verifying equipment status and stocking shelves.
- Utilized advanced technical skills to troubleshoot complex issues and implement effective solutions.
- Performed day-to-day tasks with accuracy and efficiency.
- Provided support and guidance to colleagues, fostering a collaborative work environment.
- Collaborated effectively in team settings to enhance workplace productivity.
- Demonstrated excellent salad-making skills while coordinating with kitchen staff.
- Served customers professionally, resolving issues independently as needed.
Cashier
Mint my desk
Chermside, Queensland
06.2024 - 01.2025
- Ensured compliance with safety regulations within store environment.
- Greeted customers and addressed inquiries regarding products and services.
- Conducted price checks for special orders and discounts as requested.
- Managed time to complete tasks on schedule and meet deadlines.
- Updated and maintained databases with current information.
- Executed opening and closing procedures for the store.
Theme Park Cast Member
Disney Resort, Shanghai China
Shanghai, China
07.2022 - 12.2022
- Delivered exceptional customer service through warm greetings and prompt responses to inquiries.
- Ensured safety for all visitors and staff within the department.
- Guided visitors while maintaining a clean and orderly environment.
Cashier
85 Degree Bakery
Shanghai, China
01.2022 - 12.2022
- Received and organized customer orders, including phone and online requests.
- Opened and closed store to ensure smooth daily operations.
- Collaborated with team members to enhance overall workplace efficiency.
- Maintained organization of bread products to optimize customer service.
Education
Bachelor of Criminology And Criminal Justice - Criminology And Criminal Justice
University of Queensland
Brisbane, QLD08-2026
UQ College Foundation
UQ College
Saint Lucia, QLD07-2023
IGCSE
Seri Omega Private & International School
Johor Bahru, Malaysia11-2021
Skills
- Data analysis and research methodologies
- Policy writing, critical thinking, computer proficiency
- Customer service and conflict resolution
- Bilingual translation (English and Chinese)
- Leadership and supervision
- Multilingual: fluent in English, native in Chinese, native in Shanghainese
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Japanese
Limited
Korean
Elementary
Spanish
Elementary
Chinese (Cantonese)
Elementary
Timeline
Cafe All Rounder
Ivy & Lark
01.2025 - Current
Cashier
Mint my desk
06.2024 - 01.2025
Barista, Salad Maker & All Rounder
Finns's Fish House
03.2024 - Current
Theme Park Cast Member
Disney Resort, Shanghai China
07.2022 - 12.2022
Cashier
85 Degree Bakery
01.2022 - 12.2022
Bachelor of Criminology And Criminal Justice - Criminology And Criminal Justice
University of Queensland
UQ College Foundation
UQ College
IGCSE
Seri Omega Private & International School
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