Summary
Overview
Work History
Education
Skills
Tasks Accomplished
Volunteer Experience
References
Languages
Timeline
Generic

Rupace Lohani

Ryde,NSW

Summary

Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

6
6
years of professional experience

Work History

Retail Assistant

ALDI
12.2022 - Current
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Processed customer returns to manage smooth refunds and exchanges following store procedures.
  • Resolved customer complaints professionally, maintaining a positive brand image.

Sales Associate

Beacon Lighting
05.2023 - 01.2024
  • Built relationships with customers to encourage repeat business.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.

Store Manager

Texas Charcoal Chicken
11.2019 - 09.2022
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Assisted with hiring, training and mentoring new staff members.

Gaming Attendant

Canterbury League Club
02.2022 - 08.2022
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
  • Reported concerns, broken machines, and out-of-order games to supervisor.
  • Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
  • Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.

Sales Representative

Communicom
09.2018 - 04.2019


  • Fundraising for RSL (Return and Service League) through the products sold
  • Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients facetoface.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.

Fundraiser

Mission Australia & Victor Chang
01.2018 - 08.2018
  • Developed impactful fundraising strategies to maximize donations and meet fundraising goals.
  • Raised funds for cardiac heart research
  • Conducted research to identify and target potential donors for fundraising campaigns.

Education

High School Diploma -

Little Angels' School
NEPAL
05.2017

Bachelor of Information Technology -

Federation University
03.2024

Skills

  • Product Knowledge
  • Meeting Sales Goals
  • Brand representation
  • Decision-Making
  • Cash Register Operation
  • Goal-Driven
  • Adaptable and Flexible
  • Computer Proficiency and Microsoft Office

Tasks Accomplished

  • Established healthy bond with customers
  • Ensured all cash, charge float till procedures are carried out accurately in accordance with the company's policy
  • Dealt customer issues regarding the restaurant with patience and care
  • Made sure the customers were served best quality coffee available
  • Also worked as trainer for new crew members to handle front section of restaurant

Volunteer Experience

NEPAL EVENTWALAS, MARCH 2017- MARCH 2018, Volunteering for different charity shows and programs, One of the team leaders involved in the planning of events, Conducting charity shows and insuring the funds raised get properly distributed to the right charity organization, Checking all the cash flow and keeping a detailed data of all the sources

References

  • Nishchal Ghimire-0426974825
  • Sudeep Acharya

Languages

English
Professional Working
Nepali
Native or Bilingual
Hindi
Limited Working
Chinese (Cantonese)
Elementary

Timeline

Sales Associate

Beacon Lighting
05.2023 - 01.2024

Retail Assistant

ALDI
12.2022 - Current

Gaming Attendant

Canterbury League Club
02.2022 - 08.2022

Store Manager

Texas Charcoal Chicken
11.2019 - 09.2022

Sales Representative

Communicom
09.2018 - 04.2019

Fundraiser

Mission Australia & Victor Chang
01.2018 - 08.2018

High School Diploma -

Little Angels' School

Bachelor of Information Technology -

Federation University

Similar Profiles

CREATE PROFILE
Rupace Lohani