Rupesh Timilsina
Box Hill,NSW
Summary
Adept at elevating customer experiences, I significantly enhanced satisfaction levels at NAB through expert complaint handling and efficient problem-solving. My proficiency in Microsoft Office Suite, coupled with a steadfast commitment to customer service, led to notable improvements in first-contact resolution rates. Skilled in both technical and interpersonal domains, I excel in fostering brand loyalty and exceeding expectations.
Overview
2
2
years of professional experience
Work History
Customer Service Officer
NAB
07.2022 - 05.2024
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in customers with questions and orders.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
- Responded to customer requests for products, services, and company information.
Education
Banking And Financial Support Services -
Kaplan Professional
Sydney, NSW03-2021
Bachelor in Information Technology - Computer Science
USQ Sydney Campus
Sydney, NSW05-2011
Skills
- Customer Support
- Complaint Handling
- Data Entry
- Customer Focus
- Administrative Support
- Customer Service
- Computer Proficiency
- Microsoft Excel
- Microsoft Office Suite
Timeline
Customer Service Officer
NAB
07.2022 - 05.2024
Banking And Financial Support Services -
Kaplan Professional
Bachelor in Information Technology - Computer Science
USQ Sydney Campus
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