Ruquiyo Hassan
Deer Park,Vic
Summary
Proven expertise in personal care and customer service, demonstrated through impactful roles at Omnicare and Kentucky Fried Chicken. Excelled in providing dignity in aged care with skills in toileting support and dementia care, while enhancing customer experiences through effective communication. Achieved significant improvements in client satisfaction and hygiene standards, showcasing a blend of hard and soft skills.
Overview
17
17
years of professional experience
Work History
Aged Care Worker
Omnicare
Melbourne, VIC
07.2018 - Current
- Assisted residents with daily living tasks, promoting independence and dignity.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Childcare Provider
Haage Family Daycare
Melbourne, VIC
12.2010 - 09.2017
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
Customer Service Cashier
Kentucky Fried Chicken
Melbourne, VIC
01.2007 - 11.2008
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
High School Diploma -
Braybrook College
Braybrook, VIC10.2006
Skills
- Toileting support
- Personal Hygiene Assistance
- Dementia Care
- Feeding Assistance
Timeline
Aged Care Worker
Omnicare
07.2018 - Current
Childcare Provider
Haage Family Daycare
12.2010 - 09.2017
Customer Service Cashier
Kentucky Fried Chicken
01.2007 - 11.2008
High School Diploma -
Braybrook College