Ryan Hughes
North Booval
Summary
Customer-focused professional with experience across customer service, logistics, and retail environments. Proven ability to handle high-volume enquiries, resolve issues efficiently, and maintain strong communication across teams and customers. Reliable, adaptable, and skilled at working in fast-paced environments while delivering excellent service and operational support.
Overview
16
16
years of professional experience
Work History
Customer Service Consultant
EB games
Eagle Farm
10.2025 - Current
- Delivered high-quality customer support via phone and ticketing systems, resolving enquiries related to orders, deliveries, memberships, and general product information
- Investigated and resolved customer issues using strong problem-solving skills in a fast-paced environment
- Maintained professional communication while handling high volumes of customer interactions, ensuring positive customer experiences
- Collaborated with team members to meet service targets, contributing to improved customer satisfaction
- Managed and organized customer data across multiple platforms, enhancing accuracy and efficiency of service delivery
Warehouse Despatch Worker
B&D
Clontarf
11.2023 - 09.2024
- Loaded, unloaded, and moved materials efficiently between storage and production areas to support workflow.
- Loaded, unloaded and moved heavy products to and from trucks.
- Operated overhead crane safely to lift and move materials in the production area.
- Operated equipment and machinery safely to prevent accidents.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Restocked shelves and bins to ensure continuous inventory availability for operations.
- Followed instructions and procedures to complete assigned tasks.
- Mentored new hires, delivering training that accelerated skill acquisition and enhanced job performance.
Removalist
Smart Furniture Removals
Mornington
07.2020 - 10.2023
- Loaded items into delivery vehicle to prevent damage during transit.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Adhered to company policies and procedures throughout the shift to ensure compliance.
- Used bracing and strapping techniques to secure load and prevent damage.
- Arranged items at destination based on customer requests and instructions for optimal delivery.
- Followed verbal and written instructions to properly move and ship products.
Factory Production Worker
Hardback Industries
Carrum Downs
09.2017 - 12.2019
- Reviewed job specifications to determine appropriate setups for production runs.
- Operated machines proficiently and in compliance to safety standards.
- Carefully packaged finished products and prepared for shipment.
- Maintained machinery to prevent overloads and avoid malfunctions.
- Calibrated and repaired machinery and equipment.
- Conducted quality inspections of finished products and made minor repairs to meet project expectations.
- Documented production information via daily system logs and discussed issues with management.
- Coordinated project workflows for departments.
Barista
Carbine Cafe
Mornington
05.2016 - 07.2017
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Set and achieved goals for professional development and advancement.
Retail Worker
Market Life Grocers
Mornington
02.2016 - 05.2016
- Loaded, unloaded and sorted cargo as part of accurate and efficient weekly shipments.
- Communicated with customers courteously and professionally to drive satisfaction.
- Stocked shelves and organized merchandise displays efficiently.
- Maintained cleanliness and organization of sales floor area.
- Collaborated with team members to ensure smooth store operations.
Product Manager
McDonalds
Redlynch
05.2010 - 01.2016
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
Education
High School Diploma -
St Andrews Catholic College
Cairns01-2016
Skills
- Customer Service
- Customer assistance
- Product Knowledge
- Training programs
- Active Listening
- Excellent Communication
- Written Communication
- Communication skills
- Multitasking Abilities
- Team collaboration
- Attention to Detail
- Attention to detail
- Dependability
- Analytical thinking
- Data Management
References
- Melanie Cartwright, Hardback Industries - HR and Payroll, 0409029104
- Morgan Santas, Smart Furniture Removals - Owner, 0408887124
- Anthony Matson, The Awning and Blind co - Owner, 0414314114
Timeline
Customer Service Consultant
EB games
10.2025 - Current
Warehouse Despatch Worker
B&D
11.2023 - 09.2024
Removalist
Smart Furniture Removals
07.2020 - 10.2023
Factory Production Worker
Hardback Industries
09.2017 - 12.2019
Barista
Carbine Cafe
05.2016 - 07.2017
Retail Worker
Market Life Grocers
02.2016 - 05.2016
Product Manager
McDonalds
05.2010 - 01.2016
High School Diploma -
St Andrews Catholic College