Ryan Ladson
Warragul,VIC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Venue Manager
Neerim South Hotel
06.2021 - 12.2023
- Increased event bookings by developing and maintaining strong relationships with clients and vendors.
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Conducted regular venue maintenance checks and oversaw repairs as needed, maintaining a safe and visually appealing environment for guests.
- Ensured smooth execution of events by coordinating logistics, catering, audio-visual equipment, and other essential services.
- Negotiated favorable contracts with suppliers to reduce costs while maintaining high-quality products and services for events.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Manager
The Grand Terminus Hotel
11.2018 - 04.2020
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
Supervisor
Mitchell River Tavern
04.2016 - 11.2018
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Bartender
Club Eastwood
12.2015 - 11.2018
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
No Degree - High School
St Francis Xavier College
Beaconsfield, VIC11.2014
Skills
- Process Optimization
- Menu Planning
- Progress Monitoring
- Staff Supervision
- Facility Maintenance
- Staff Management
- Customer Service Excellence
- Time Management
- Team Leadership
- Employee Development
- Event Planning and Management
- Budget Management
Affiliations
- Football
- Cricket
- Music Gigs
Certification
RSA & RSG
TAB Basics, Advanced and Compliance
Timeline
Venue Manager
Neerim South Hotel
06.2021 - 12.2023
Manager
The Grand Terminus Hotel
11.2018 - 04.2020
Supervisor
Mitchell River Tavern
04.2016 - 11.2018
Bartender
Club Eastwood
12.2015 - 11.2018
No Degree - High School
St Francis Xavier College
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