Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Ryan McBeatty

Ascot,QLD

Summary

A hard working and self-motivated individual who particularly enjoys roles in the hospitality sector. I enjoy meeting new people as well as developing and retaining relationships with them. I am looking to use the skills that I have learnt in my 8 years of hospitality experience to branch out and learn new skills in a new environment and to take the next step in recruitment industry.

Overview

7
7
years of professional experience

Work History

Employment Consultant

WISE Employment
05.2024 - Current
  • Developed customized job search strategies for clients, resulting in increased interview rates and job offers.
  • Proofread and edited clients' resumes to improve interview chances.
  • Offered ongoing support to clients throughout their job search journey, addressing concerns and challenges as they arose.
  • Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews.

Plough Inn Customer Experience Manager

The Plough
12.2023 - 05.2024
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Conducted regular performance reviews with team members, fostering professional growth and development.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.

Duty Manager

Manly Harbour Boat Club
03.2023 - 09.2023
  • Opening/Closing procedures
  • Face to face guest interaction
  • Responsibility of ateam of 30 employees
  • Weekly specials and upselling of products
  • Control over stock par levels and ordering
  • Dealing with weekly/monthly/quarterly budget

Supervisor

Hamilton Island Marina Tavern
02.2022 - 03.2023
  • Opening and Closing Duties include cash/charge summary and end of shift cash up
  • Ordering and updating stock par levels on the F1 system
  • First of month procedures on gaming
  • Responsible Service of Alcohol
  • Responsible Conduct of Gambling
  • Supervising staff day-to-day and ensuring all are performing in line withmanagement standards
  • Often only Manager on duty, supervising floor and liasoning with back of house
  • Dealing with customer queries and complaints, then working towards finding thebest solution to de-escalate the issue and leave the guest happy
  • Assisting with Island Security
  • Working in a team environment with venue manager, assistant managers andexecutive food and beverage managers.

Bar/Gaming Supervisor

Ettalong Bowling Club
03.2017 - 01.2022
  • Responsible Service of Alcohol
  • Responsible Conduct of Gambling
  • Supervisor of the cocktail bar in Alfresco Brasserie
  • Perform regular audits on gaming machines and gaming machine area to ensure thissection of the club is compliant with regulations put forth by the NSW government
  • Cash register operations – competent and trusted with handling large amounts ofmoney
  • Perform TAB operations
  • Provide excellent communication between staff and patrons

Skills

  • Microsoft Outlook, Excel, Word
  • And Senpos
  • Currently hold NSW RSA and RCG , QLDS RSA and RCG
  • Exceptional communication, organisational and interpersonal skills
  • I am fully vaccinated against COVID-19
  • Currently hold RMLV

Accomplishments

  • Other
  • Previous management experience in a supervisor role for the cocktail bar in Alfresco

Timeline

Employment Consultant

WISE Employment
05.2024 - Current

Plough Inn Customer Experience Manager

The Plough
12.2023 - 05.2024

Duty Manager

Manly Harbour Boat Club
03.2023 - 09.2023

Supervisor

Hamilton Island Marina Tavern
02.2022 - 03.2023

Bar/Gaming Supervisor

Ettalong Bowling Club
03.2017 - 01.2022

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Ryan McBeatty