Yuka Takatori
Caroline Springs
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Knowledgeable Retail assistant with solid foundation in customer service, merchandising, and inventory management. Proven track record of maintaining organized store layouts and assisting customers in finding products efficiently. Demonstrated ability to handle transactions and manage stock effectively.
Overview
7
7
years of professional experience
Work History
Retail Assistant
Arthur Daley's on Swanston St
01.2023 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Answered incoming calls and emails to provide product information, features and benefits.
- Increased sales floor efficiency by restocking shelves and organizing merchandise to maintain appealing store layout.
- Coordinated with suppliers to ensure timely delivery of new stock.
- Managed cash register operations to ensure accurate financial transactions.
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Supported team members during peak hours to ensure smooth store operations.
Receptionist
Club Med
05.2022 - 11.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Restaurant Waitress
Yamauchi Nojo
05.2018 - 05.2022
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Completed credit payments via card processing systems.
- Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Checked identification for minimum age for sale of alcoholic beverages.
Education
Certificate IV - Business
Greystone College
Melbourne, VIC03-2025
Bachelor of Arts -
Fukuoka Jo Gakuin University
05.2022
Skills
- Positive Attitude and Energetic
- Customer Service
- Greet Guests
- Hardworking
- Customer assistance
- Time management capabilities
- Patience and empathy
- Cash handling accuracy
- Adaptability and resilience
- Sales floor organization
- Retail transactions processing
- Inventory tracking
- Gift wrapping
Languages
Japanese
Native or Bilingual
English
Professional Working
Timeline
Retail Assistant
Arthur Daley's on Swanston St
01.2023 - Current
Receptionist
Club Med
05.2022 - 11.2022
Restaurant Waitress
Yamauchi Nojo
05.2018 - 05.2022
Certificate IV - Business
Greystone College
Bachelor of Arts -
Fukuoka Jo Gakuin University
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