Ryley O'Neill
St Agnes,SA
Summary
I am passionate about healthcare and am committed to a long and rewarding career in this field. I bring dedication, hard work and a thirst for knowledge to all of my duties. With a relaxed, approachable nature, I put patients first and quickly find my place within a team. I enjoy the challenges found within the healthcare environment and believe that patients deserve the very best of care in some of their most difficult times.
Overview
5
5
years of professional experience
Work History
Personal Care Worker
Oakden Green Quality Care Homes
10.2022 - Current
- Deliver appropriate care according to the individuals care plan
- Provide physical care to residents, according to their routine and assessed needs such as toileting, showering and dressing
- Providing meals and assisting the residents to eat their meals
- Ensuring residents rights to dignity, privacy and confidentiality are always maintained
- Ensuring maintenance of clean linen including making bed, changing linen for residents
- Ensuring progress notes and documentation is completed and maintained
- Ensuring all incidents, dangerous occurrences, near misses, accidents, injuries or hazards are immediately actioned and documented in accordance with organisational guidelines.
Manager
Subway
07.2022 - 04.2023
- Ensured staff adhered to food and beverage service guidelines
- In charge of recruitment, staff induction and training/development of employees in line with Subway’s training requirements
- Checking in deliveries, order matching and daily banking
- Preparation of paperwork in relation to stock and sales
- Prepare employee pay and timesheets, manage cash balances
- Ensure 100% compliance with Subway and council guidelines
- Inventory management and stock control, including weekly stocktake and reports
- Interpret and analyse weekly sales & inventory reports to improve business performance
- Undertake housekeeping activities (maintaining restaurant cleanliness & presentation)
- Implement in-store marketing material in line with brand campaigns
- Ensure Occupational Health & Safety standards were followed to provide a safe environment for employees and customers
- Promote and encourage a high level of customer service amongst employees
- Manage unresolved and/or escalated customer complaints
- Deliver a high standard of service when dealing with sales, enquiries, products and catering to customer needs.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Manager
Subway
10.2019 - 05.2022
- Ensured staff adhered to food and beverage service guidelines
- In charge of recruitment, staff induction and training/development of employees in line with Subway’s training requirements
- Checking in deliveries, order matching and daily banking
- Preparation of paperwork in relation to stock and sales
- Prepare employee pay and timesheets, manage cash balances
- Ensure 100% compliance with Subway and council guidelines
- Inventory management and stock control, including weekly stocktake and reports
- Interpret and analyse weekly sales & inventory reports to improve business performance
- Undertake housekeeping activities (maintaining restaurant cleanliness & presentation)
- Implement in-store marketing material in line with brand campaigns
- Ensure Occupational Health & Safety standards were followed to provide a safe environment for employees and customers
- Promote and encourage a high level of customer service amongst employees
- Manage unresolved and/or escalated customer complaints
- Deliver a high standard of service when dealing with sales, enquiries, products and catering to customer needs.
Education
BACHELOR OF NURSING -
University of South Australia
South Australia12.2024
DIPLOMA OF HEALTH -
University of South Australia
01.2022
HIGH SCHOOL GRADUATE -
Modbury High School
01.2020
CERTIFICATE III Individual Support (Aged Care) -
Australian Nursing And Midwifery Federation
01.2020
Skills
- Genuine passion for providing the highest quality service and care to all patients whilst being respectful and mindful of all multi-cultural backgrounds, in strict accordance with the legislations
- Display respect and empathy to all individuals, adapting approach to the needs of the patient
- Prioritise Patient Advocacy, always working towards the best interests of the patient
- Easily built professional, therapeutic and friendly relationships with patients
References
Clinical referees:
Stephanie Elliott- Registered Nurse/ Clinical Educator
Royal Adelaide Hospital 7E Wing 1
Phone: 0431 252 488
Email: stephanie.elliot@sa.gov.au
Emily Rocca- Registered Nurse
Royal Adelaide Hospital 7E Wing 1
Phone: 0420 546 529
Email: emily.rocca@sa.gov.au
Rachael Williams- Site Manager/ Registered Nurse
Oakden Green Quality Care Homes Site Manager
Phone: 8261 3688
Email: manager@oakdengreen.com.au
Timeline
Personal Care Worker
Oakden Green Quality Care Homes
10.2022 - Current
Manager
Subway
07.2022 - 04.2023
Manager
Subway
10.2019 - 05.2022
BACHELOR OF NURSING -
University of South Australia
DIPLOMA OF HEALTH -
University of South Australia
HIGH SCHOOL GRADUATE -
Modbury High School
CERTIFICATE III Individual Support (Aged Care) -
Australian Nursing And Midwifery Federation
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