Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Sabina Wagle

Melbourne,Victoria

Summary

Proven to enhance customer satisfaction and sales at G.B Mart through exceptional service and product upselling. Skilled in espresso preparation and adept at maintaining cleanliness, I thrive in fast-paced environments, consistently delivering top-notch customer experiences. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Pursues every opportunity to support team members and proactively address issues.

Overview

2
2
years of professional experience

Work History

Junior Barista

THE COFFEE HUB
10.2023 - 07.2024
  • Maintained a clean and organized workspace, ensuring optimal efficiency during peak hours.
  • Prepared and served a variety of coffee and espresso-based drinks, adhering to standard recipes.
  • Demonstrated adaptability by quickly learning new menu offerings when seasonal changes or promotional items were introduced.
  • Collaborated with team members to streamline workflow for improved customer service experience.
  • Ensured prompt service delivery by efficiently managing multiple tasks under pressure during peak business hours.

Customer Service Cashier

G.B Mart
03.2022 - 06.2023

Delivered exceptional customer service by efficiently processing purchases, returns, and exchanges, while handling payments (cash, credit, and mobile transactions)


Actively promoted special offers, store promotions, and loyalty programs to customers, contributing to increased store sales.


Maintained a high level of organization at the checkout area, managing inventory of bags, receipts, and promotional materials to enhance workflow efficiency.


Customer Service Excellence, built strong rapport with customers, resulting in high satisfaction and repeat business.

Education

Bachelor of Health Sciences - Health Sciences

Deakin University
Melbourne, VIC
07.2027

High School Diploma -

Lumbini Eye Institute
Bhairahawa
08.2023

Skills

  • Cleanliness
  • Order Taking
  • Espresso preparation
  • Drink customization

Product Upselling

Exceptional customer service

  • Latte art
  • Retail Management

Additional Information

References:


1. Suraj Singh (Manager at Coffee Hub Butwal): +977-9806944085


2. Manish Pangeni (Supervisor at G.B Mart): +977-9811578780


3. Arsh Upadhayaya (Family and Friend): +61426654045

Languages

English
Professional Working
Hindi
Full Professional
Nepali
Native or Bilingual

Timeline

Junior Barista

THE COFFEE HUB
10.2023 - 07.2024

Customer Service Cashier

G.B Mart
03.2022 - 06.2023

Bachelor of Health Sciences - Health Sciences

Deakin University

High School Diploma -

Lumbini Eye Institute
Sabina Wagle