Sachin Darshi
Sydney,NSW
Summary
Dynamic Senior Accounts Manager / Customer Service Officer with a proven track record at the NSW Department of Education, excelling in operational efficiency and stakeholder engagement. Recognized for enhancing customer service through innovative problem-solving and effective team leadership, while ensuring compliance and safety in the workplace. Committed to driving excellence in customer experience. Intuitive and resourceful financial professional with 18 years of experience in accounting, banking, and administration. Skilled in maintaining financial health through effective accounting and risk management, and enhancing efficiencies with analytical precision. Committed to integrity, compliance, and superior service delivery. Strong communicator, adept at building and maintaining business relationships. Proven leader in developing teams to boost company reputation and profitability. I believe that the customer is essential to business, and working with integrity and sincerity is important for reaching the goals of the organization; also, customers should be the pinnacle.
Overview
17
17
years of professional experience
Work History
Senior Accounts/Customer Service Officer
NSW Department of Education
02.2022 - 10.2024
- Developed and implemented financial management strategies that improved operational efficiency and enhanced customer service.
- Led WHS compliance initiatives, ensuring a safe and well-regulated working environment.
- Fostered strong relationships with internal and external stakeholders, resolving complex financial issues effectively.
- Provided leadership and training to team members, improving overall team performance and productivity.
- Managed competing financial priorities, overseeing budgeting, asset management, and vendor payments.
Senior Transactional Analyst
National Australia Bank
02.2010 - 01.2022
- Spearheaded process optimization projects that enhanced customer experience and financial operations
- Collaborated with key stakeholders to resolve high-value financial transaction discrepancies
- Developed and led training programs, upskilling team members and improving efficiency
- Managed operational risks and compliance to safeguard the organization’s financial integrity
Senior Administration Officer
University of Western Sydney
04.2008 - 01.2010
- Coordinated administrative operations, ensuring seamless campus service delivery
- Managed procurement, travel arrangements, and financial reporting, supporting key university functions
- Established and maintained strong professional relationships, ensuring alignment with strategic goals
Education
Diploma in Business Administration -
Australian Catholic University
01-2007
Bachelor of Commerce -
Maharaja Sayajirao University
01.2000
Skills
- Workplace Health and Safety (WHS)
- Operational efficiency
- Customer support
- Customer Experience Excellence
- Stakeholder Engagement and Relationship Management
- Leadership and Team Development
- Operational Management
- Agility & Flexibility
- Problem-Solving and Innovation
- Customer service
- Team building
- Attention to detail
- Employee training
- Conflict resolution
- Customer focus
- Complaint handling
- Employee development
- Client relations
- Staff training
- Customer education
- Team collaboration
Accomplishments
- Led process automation initiatives, reducing manual handling by 18% and improving payment accuracy.
- Improved vendor communication channels, reducing late payment disputes and enhancing service delivery.
- Successfully managed diverse portfolios, balancing operational tasks and stakeholder engagement.
- Recognized for exceptional leadership and ability to drive high-performing teams.
References
Available upon request.
Affiliations
- I have been inspired to play football from a very young age, and I have a passion for thriving in the new generation and leading them on the path to success. I have now been a coach and player for the last 15 years, and it's been very challenging and rewarding at the same time .I believe you give to the community, and it also gives back to you, and what I have earned is respect and adoration for my passion. I have medals, and also memorabilia for playing more than 100 professional games in football from the Lidcombe Waratahs. At present, I work with the Parramatta Young Club and play for over 35.
Languages
English
Full Professional
Hindi
Professional
Gujarati
Professional
References
References available upon request.
Timeline
Senior Accounts/Customer Service Officer
NSW Department of Education
02.2022 - 10.2024
Senior Transactional Analyst
National Australia Bank
02.2010 - 01.2022
Senior Administration Officer
University of Western Sydney
04.2008 - 01.2010
Diploma in Business Administration -
Australian Catholic University
Bachelor of Commerce -
Maharaja Sayajirao University
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