Sade Stojcevska
Summary
Demonstrated ability to stay calm and professional, driving positive outcomes in high-stress environments. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking Hairdresser bringing in 3+ years of experience. Effectively bring in new customers and maximize loyalty by delivering exceptional service to every guest. Knowledgeable about keeping clean, well-stocked and properly sanitized stations.
Overview
4
4
years of professional experience
Work History
KFC Customer Service
KFC Restaurant
10.2023 - Current
- Managed a high volume of inbound calls while maintaining a professional demeanour under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
Hairdresser Assistant
Family Business/Mum
03.2020 - Current
- Actively participated in promotional events such as bridal fairs or community fundraisers, showcasing the salon''s expertise in hair styling.
- Contributed to a positive work atmosphere with strong teamwork, clear communication, and adaptability under pressure.
- Supported smooth salon operations by managing appointment schedules and confirming bookings with clients.
- Maintained up-to-date knowledge of industry trends, enabling informed recommendations on hairstyling techniques and products.
Education
Lalor Secondary College
Lalor, VIC12.2026
Skills
- Complaint Handling
- Empathy Display
- Patience Maintenance
- Call center experience
- Customer Service
- Teamwork and Collaboration
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Relationship Building
- Money handling abilities
- Order Processing
Timeline
KFC Customer Service
KFC Restaurant
10.2023 - Current
Hairdresser Assistant
Family Business/Mum
03.2020 - Current
Lalor Secondary College
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