Summary
Overview
Work History
Education
Skills
Timeline
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Aksa Kakkassery Paulose

Algester,QLD

Summary

Sharp-eyed Console Operator skilled in monitoring CCTV and reporting suspicious persons and activities. Committed to enforcing rules, regulations, policies and procedures. Hands-on experience responding to emergency situations with security assistance. Comfortable with constantly standing or walking and running.

Overview

4
4
years of professional experience

Work History

Console Operator

Surendra Deveneni
02.2020 - 03.2024
  • Enhanced system efficiency by monitoring and maintaining console operations for optimal performance.
  • Reduced downtime by troubleshooting and resolving technical issues promptly, ensuring smooth console operations.
  • Improved communication between departments by providing timely updates on console status and potential issues.
  • Streamlined work processes with the implementation of effective console operation protocols and procedures.
  • Increased productivity through efficient management of multiple tasks on various consoles simultaneously.

Customer Service Representative

Teja
02.2023 - 02.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Associate of Science - Nursing

Southern Cross University
Gold Coast, QLD
12.2025

Master of Science - Information Technology Project Management

James Cook University
Townsville, QLD
03.2023

Skills

  • Incident Response
  • CPR Certified
  • Virtualization Technologies
  • System monitoring
  • CCTV camera monitoring
  • Data Entry
  • Server Administration

Timeline

Customer Service Representative

Teja
02.2023 - 02.2024

Console Operator

Surendra Deveneni
02.2020 - 03.2024

Associate of Science - Nursing

Southern Cross University

Master of Science - Information Technology Project Management

James Cook University

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Aksa Kakkassery Paulose