Saffron Smith
Parkville,vic
Summary
Professional hospitality worker prepared to deliver exceptional guest service and operational excellence. Extensive experience in enhancing customer satisfaction and maintaining smooth and efficient front-of-house environment. Known for strong teamwork and adaptability, ensuring seamless service even during peak times.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Front of House Staff
St. Anne's Winery
08.2021 - 01.2024
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
Waitress
The Greendale Pub
06.2020 - 10.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Bachelor of Science - Biomedical Sciences
Melbourne University
Parkville, VIC11-2026
Skills
- Order taking
- Greeting guests
- Cleanliness
- Memory retention
- Handling complaints
- Building rapport
- Reservation management
- Table setting
- Multitasking
Certification
- Responsible Service of Alcohol (RSA)
- First Aid Certification
Timeline
Restaurant Front of House Staff
St. Anne's Winery
08.2021 - 01.2024
Waitress
The Greendale Pub
06.2020 - 10.2021
Bachelor of Science - Biomedical Sciences
Melbourne University
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