Summary
Overview
Work History
Education
Skills
Timeline
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LEAH PENN-KUPOLUYI

Sydney

Summary

I feel as if I am an enthusiastic and reliable professional who takes pride in providing excellent customer service for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. As well as always maintaining focus and positive attitude in stressful situations and high-volume environments.

Overview

4
4
years of professional experience

Work History

Front of House Staff Member

Betty's Burgers & Concrete
08.2024 - Current
  • Established welcoming atmosphere by greeting each guest warmly.
  • Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
  • Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.

Basketball Coach

Cammeraygal P&C
02.2022 - Current
  • Promoted sportsmanship, teamwork, and respect among players both on and off the court.
  • Enhanced player skills through personalized coaching and feedback.
  • Promoted good sportsmanship with competing teams on- and off-field.
  • Created opportunities for players to develop leadership skills through team captain roles or mentoring younger teammates.
  • Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
  • Mentored assistant coaches in their professional growth, sharing best practices in coaching techniques.

Grill'd Team Member

Grill'd Healthy Burgers
05.2022 - 02.2023
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Served customers and followed outlined steps of service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Waitress

Golden Thread Cafe
01.2021 - 07.2021
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Inspected dishes and utensils for cleanliness.

Education

Bachelor of Arts - Journalism And Mass Communication

Macquarie University
Sydney, NSW
03-2027

Skills

  • Safe Food Handling Procedures
  • Process Payments
  • Order Delivery Practices
  • To-Go Order Preparation
  • Check Payment Processing
  • Cleanliness
  • Memory retention
  • Greeting guests
  • Order taking
  • Professional appearance
  • Handling complaints
  • Payment processing
  • Strategic planning
  • Physical fitness
  • Safety awareness

Timeline

Front of House Staff Member

Betty's Burgers & Concrete
08.2024 - Current

Grill'd Team Member

Grill'd Healthy Burgers
05.2022 - 02.2023

Basketball Coach

Cammeraygal P&C
02.2022 - Current

Waitress

Golden Thread Cafe
01.2021 - 07.2021

Bachelor of Arts - Journalism And Mass Communication

Macquarie University

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LEAH PENN-KUPOLUYI