Safina Morcom
Melbourne,Australia
Summary
Enthusiastic and adaptable recent graduate of Haileybury Girls College with two and a half years experience in customer service. Well-rounded and professional team player seeking new opportunities and learning experiences, bringing forth a motivated attitude and a variety of powerful skills. Pursuing a Bachelor of Business, majoring in Business Management and Marketing in 2024.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Member
Grill'd Healthy Burgers
12.2021 - Current
- Always strive to create a great dining experience for customers by having an upbeat and positive demeanour
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Prepared and cooked food in compliance with company standards, maintaining high-quality standards
- Trained new staff members, ensuring they were well-versed in company policies and procedures
- Extensive experience using point of sales system at Grill'd, training and supervising other staff using the system
- Assisted in opening and closing procedures, ensuring a smooth operation of the restaurant
- Developed and maintained strong relationships with colleagues, resulting in increased collaboration and better outcomes
Education
Bachelor of Business - Business Management and Marketing
Monash University
09.2024
High School Diploma -
Haileybury Girls College
Melbourne, VIC11.2023
Skills
- Exceptional Customer Service and Interpersonal Communication Skills
- Team collaboration and coordination
- Training and leadership abilities
- Opening and closing procedures in a restaurant setting
- Cash handling and transaction processing
- Food Preparation and Cooking Skills
- Proficient in everyday mathematical skills
- Positive Attitude
- Teamwork and Collaboration
Certification
Certificate III Hospitality, 12/01/21, 12/01/22, Completed as a part of my trainee-ship at Grill'd, where I obtained my RSA and enhanced my customer service and training skills.
Awards
- Haileybury Girls College, 01/01/19, 08/31/22
- 2022 Dance Finalist
- 2021 Third Place Dance State Finals
- 2019 Sports Captain
- 2019 First Place Dance Nationals
- 2019 Junior Colours: Dance and Soccer
Volunteer Experience
Volunteer, Nambour News and Casket, Sunshine Coast, Queensland, Nambour, Contributed my time to my family's newsagent business, where I volunteered and took on responsibilities such as processing lottery tickets and engaging with customers.
References
References available upon request
Hobbies and Interests
- Baking
- Fitness
- Dance
- Tennis
- Soccer
- Rugby
Timeline
Team Member
Grill'd Healthy Burgers
12.2021 - Current
Bachelor of Business - Business Management and Marketing
Monash University
High School Diploma -
Haileybury Girls College
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