Sahiba Rasoli
Chester Hill,Australia
Summary
Responsible and professional Apple Specialist and activation mentor with a proven record of providing great customer service and ensuring customer happiness through great service and utilizing team building and interpersonal skills in fast-paced and customer focused retail environment.
Overview
1
1
year of professional experience
Work History
SPECIALIST
Apple Sydney Store
Sydney, Australia
07.2024 - Current
- Guide customers through product selection, setup, and data migration, fostering a welcoming environment and driving sales through personalized solutions
- Support team with product knowledge, improving service quality
- Analyze customer needs to recommend tailored Apple products and services, including trade-ins and financing options, optimizing satisfaction and sales
- Collaborate with team members to maintain visual merchandising, enhance product knowledge, and streamline customer interactions across various carrier portals
- Transform customer aspirations into reality by leveraging Apple's ecosystem, connecting passionate individuals with tools to expand their potential
- Provide comprehensive support to business customers, facilitating seamless integration of Apple products and services into their operations
- Proactively stay up to date on new product and initiatives, and inspire team members through approachable leadership and action
- As an IPhone mentor, I am dedicated to helping team members develop the skills and knowledge on carrier activation they need to excel their role,
HOSTESS
Criniti's Restaurant
Darling Harbour, Australia
- Welcome guests, manage reservations, ensure smooth seating coordination
- Maintain reception area, assist with orders, support management with customer issues
- Escort and assist guests, open and close restaurant, enhance customer satisfaction
- Coordinate with staff for seating, address special guest needs, ensure tidy environment
KITCHEN ASSISTANT AND CUSTOMER SERVICE
Kismet Cafe
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols
- Prevented food spoilage by monitoring, rotating stock and following proper storage procedures
- Chopped vegetables, cut up fruit, prepared sauces, and meals
- Kept supplies in sufficient stock by assessing and reporting lower stock items
- Plated hot meals and salads and presented in an aesthetically pleasant manner
- Cleaned and sanitized dishes, utensils and kitchen appliances using appropriate cleaning supplies
- Assisted front and back of house personnel in serving customers and cleaning floors to maintaining welcoming environment
- Greet and escort the customers to their tables
- Present the menu and if needed giving information about the menu
- Use a POS ordering software, a regular order pad, or memorisation to take precise food and beverage orders
- Making drinks and serving food
- Cash handling and taking the payments
- Provide excellent customer service
- Follow policies, procedures, and health department regulations
CUSTOMER SERVICE
Karachi Restaurant
- Guide customers to seats, enhancing their dining experience
- Explain menu items and ingredients, boosting customer satisfaction
- Suggest daily specials, increasing order frequency
- Handle orders and reservations efficiently
- Coordinate with kitchen staff for timely service
- Elevated customer satisfaction through attentive service, efficient order management, and proactive menu recommendations, fostering a welcoming dining atmosphere
Education
YEAR 10 - ROSA
Chester Hill High School
Chester Hill, NSW, Australia01.2021
YEAR 10 ROSA
Birrong Girls High School
Birrong, NSW, Australia01.2019
Chester Hill Intensive Language Centre
Chester Hill, NSW, Australia12.2018
London English Grammar High School
Brewery, Pakistan12.2017
ENGLISH LANGUAGE COURSES -
London Education Academy
London, UK12.2014
Skills
- Capacity to show initiative and work independently
- Hard working, reliable and highly motivated
- Strong communication dependent role requiring skills to meet the customer expectations by providing best recommendations and advice for their needs and businesses
- Agility to learn new products and features with an interest in technology
- Ability to deliver great customer experience in any environment and to be invigorated by constant personal interaction
- Strong customer service to demonstrate products
Languages
- English, Proficient
- Urdu, Native
- Farsi, Native
- Hindi, Proficient
Additionalinformation - Additionalqualifications
- Refugee Ration Certificate, 2019
- Optus Program Certificate, 2019
- Work experience certificate - Berala Woolworths, 2019
- Creating Chances Certificate - Coaching Chester Hill North Public School, 2018
Timeline
SPECIALIST
Apple Sydney Store
07.2024 - Current
HOSTESS
Criniti's Restaurant
KITCHEN ASSISTANT AND CUSTOMER SERVICE
Kismet Cafe
CUSTOMER SERVICE
Karachi Restaurant
YEAR 10 - ROSA
Chester Hill High School
YEAR 10 ROSA
Birrong Girls High School
Chester Hill Intensive Language Centre
London English Grammar High School
ENGLISH LANGUAGE COURSES -
London Education Academy