Sai Charan Panchanana

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Responded to customer calls and emails to answer questions about products and services.
• Completed data entry to record call notes, suggestions and questions.
• Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Assisted call-in customers with questions and orders

• Assisted with implementation and support of network monitoring tools.
• Provided network support services for devices such as hubs, bridges, routers, and other hardware.
• Managed, tracked, and coordinated problem resolution and escalation processes.
• Troubleshot complex multi-vendor network service provider issues.

• Evaluated situations and delivered targeted solutions using various tools and resources.
• Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
• Developed complete business plans and operational strategies for new and existing business.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

• Responded to customer needs through competent customer service and prompt problem-solving.
• Assisted call-in customers with questions and orders.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.