Sally Barr
Morphett Vale,SA
Summary
Dedicated Healthcare professional with extensive experience in client relations and team collaboration. Proven track record of enhancing customer satisfaction through effective communication and problem-solving skills. Known for maintaining high productivity and efficiency, fostering a positive environment that encourages teamwork and adaptability. Patient-focused individual equipped with administrative skills, talented in finding balanced solutions and resolving conflicts.
Overview
11
11
years of professional experience
Work History
Postal Service Clerk
Australia Post
Morphett Vale, SA
01.2024 - 05.2024
- Processed payments and handled cash using point of sale (POS) computer system.
- Weighed parcels, calculating costs based on type, total weight and final destination.
- Sold stamps, retail products, services, and packaging.
- Answered customer inquiries regarding postal procedures and policies.
- Resolved customer grievances and provided excellent service.
- Processed passport, license and tax file number applications.
- Provided information about postal rates, products and services.
Store Assistant
Bunnings
Edwardstown, SA
05.2023 - 10.2023
- Ensured compliance with health and safety regulations, creating a safe environment for both staff and customers.
- Operated a point-of-sale (POS) computer system.
- Efficiently handled cash, credit, voucher, and gift card transactions.
- Located products using a computerized inventory system.
- Greeted customers and assisted them in finding desired products throughout the store.
- Processed customer payments quickly and accurately using cash registers and credit card machines.
- Ensured customer satisfaction by handling concerns promptly.
Laboratory Team Leader
Clinpath Pathology
Mile End, SA
07.2022 - 03.2023
- Recognized for strong work ethic and versatility by promotion to leadership position.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Delegated daily tasks to team members to optimize group productivity.
- Established clear expectations for employees, providing guidance when needed.
- Ensured compliance with all safety regulations in the workplace.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Maintained updated knowledge through continuing education and advanced training.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Handled diverse computer systems with proficiency.
- Maintained employee, patient, and client confidentiality.
- Monday - Saturday, 0700-2400 shift work
Laboratory Assistant
Clinpath Pathology
Kent Town, SA
06.2017 - 07.2022
- Ensured compliance with regulatory requirements and accreditation standards, contributing to successful laboratory audits.
- Documented and reported test results accurately, maintaining detailed records in compliance with laboratory protocols.
- Disposed of laboratory materials and samples using well established guidelines and instructions.
- Collected, labeled, and stored biological samples according to laboratory specifications.
- Conducted training for incoming staff on correct handling of instruments, adherence to safety measures, and assigned duties.
- Prepared specimens for interstate and intrastate transport using standard laboratory procedures.
- Participated in extra training to refine and improve upon laboratory and medical knowledge.
- Resolved customer complaints relating to laboratory services in a timely manner.
- Utilised several specialised computer systems on a daily basis.
- Assisted and instructed other laboratory technicians.
- Implemented comprehensive solutions for problem-solving and troubleshooting.
Cash Office Manager / Customer Service Supervisor
Woolworths Supermarkets
Mitcham & Blackwood, SA
03.2013 - 02.2017
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Updated and maintained databases with current information.
- Handled register operations smoothly and accurately.
- Managed customer payments through multiple channels like cash, cheque, credit card, and gift card.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Effectively identified customer needs and requirements through conversation.
- Established effective working relationships with other departments throughout the store.
- Performed regular audits of cash drawers to ensure accuracy of funds.
- Monitored daily cash flow, prepared bank deposits and balanced tills.
- Assisted with budget preparation by providing historical data analysis.
- Monitored inventory levels, and placed new orders when required.
- Provided support and guidance to colleagues to maintain a positive and collaborative work environment.
- Prepared staff work schedules and assigned team members to specific duties.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Increased client happiness by providing personalized service.
- Supported customers over the phone with store operations, product details and order processing.
- Achieved high levels of customer contentment by addressing concerns effectively.
- Collaborated effectively with a diverse group of coworkers and customers.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Bachelor in Medical Laboratory Science - not completed
University of Adelaide
Adelaide, SATraineeship - Medical Laboratory Science
TAFE SA
SABachelor of Health Science - not completed
University of Adelaide
Adelaide, SASkills
- Proficient in medical language
- Records maintenance
- Professional phone manner
- Payment processing
- Effective time management
- Comprehensive Customer Support
- Retail transaction systems
- Client-centric approach
- Consistent work performance
- Numerical proficiency
- Skilled in multiple software programs
- Background in Healthcare Services
Accomplishments
High School Matriculation: Perfect scores (20/20) in both Mathematics 1S and Biology.
References
References available upon request.
Timeline
Postal Service Clerk
Australia Post
01.2024 - 05.2024
Store Assistant
Bunnings
05.2023 - 10.2023
Laboratory Team Leader
Clinpath Pathology
07.2022 - 03.2023
Laboratory Assistant
Clinpath Pathology
06.2017 - 07.2022
Cash Office Manager / Customer Service Supervisor
Woolworths Supermarkets
03.2013 - 02.2017
Bachelor in Medical Laboratory Science - not completed
University of Adelaide
Traineeship - Medical Laboratory Science
TAFE SA
Bachelor of Health Science - not completed
University of Adelaide
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