Sam Lucas
Security officer
Birkdale
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Experienced in screening people, belongings and shipments for contraband and hazardous materials. Proficient in conducting close personal searches as well as using tools such as security wands. Background working in multi-modal transportation hubs. Dedicated Transportation Security Officer with observant nature and firm grasp of security procedures and standards. Excellent time management and organizational abilities backed by disciplined nature and strong communication skills. Trained in security scanning and identification measures. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
27
27
years of professional experience
1
1
Certification III in security operations
1
1
Certification II in security operations - patrol premises
1
1
Certificate aviation screening procedures
Work History
Gatehouse Guard
MA Security Group
06.2022 - Current
- Demonstrated strong decision-making skills during high-pressure situations, prioritizing safety above all else while adhering to company policies and procedures.
- Served as a reliable point-of-contact between law enforcement agencies, emergency services personnel, property managers, and residents during critical events.
- Completed detailed incident reports when required, ensuring all relevant information was accurately recorded for future reference or investigation purposes.
- Enhanced security by diligently monitoring and operating gatehouse access control systems.
- Prevented unauthorized access through vigilant verification of identification credentials at entry points.
- Conducted thorough inspections of incoming delivery vehicles, minimizing risks associated with unauthorized items or persons entering the premises.
- Assisted in maintaining an orderly traffic flow within the community by directing vehicles as necessary.
- Provided excellent customer service, assisting visitors with directions and information upon entry.
- Collaborated with fellow guards to ensure seamless shift transitions and continuous site coverage.
- Played a crucial role in deterring criminal activity by maintaining a visible presence at key entry points throughout assigned shifts.
- Managed visitor logs, ensuring accurate records of individuals entering and exiting the premises.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked credentials and identifying paperwork for all incoming employees and visitors.
- Monitored CCTV cameras and alarm systems for security breaches.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Issued access cards to authorized personnel to monitor access points.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Airport Security Officer
ISS Security Services
05.2020 - 05.2022
- Maintained a safe environment for travelers by consistently enforcing airport safety regulations and protocols.
- Managed access control systems to ensure only authorized personnel could enter restricted areas of the airport.
- Streamlined the screening process with efficient use of X-ray machines, metal detectors, and other advanced technologies.
- Provided exceptional customer service to passengers, addressing their concerns while maintaining a professional demeanor during security procedures.
- Reduced potential threats by promptly responding to and resolving security incidents and emergencies.
- Enhanced airport security by conducting thorough screenings and inspections of passengers, luggage, and cargo.
- Improved overall airport safety by participating in regular training exercises to stay current on emerging threats and security best practices.
- Promoted an inclusive and welcoming airport environment by addressing the needs of diverse passengers, including those with disabilities or special requirements.
- Contributed positively to team morale by fostering an atmosphere of mutual support and open communication among colleagues.
- Mitigated potential disruptions to airport operations by skillfully deescalating tense situations involving agitated or uncooperative individuals.
- Elevated situational awareness through diligent surveillance of CCTV cameras, proactively identifying unusual activities or behaviors indicative of potential threats.
- Assisted in preventing unauthorized access to secure areas through vigilant monitoring and enforcement of access control measures.
- Identified suspicious behavior through keen observation skills, enabling prompt intervention in potentially dangerous situations.
- Collaborated effectively with airline staff members to facilitate a seamless passenger experience while prioritizing security measures.
- Monitored security checkpoints for compliance with applicable security protocols.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Performed pat-downs to look for unauthorized materials and weapons.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Manually screened passengers unable to pass through metal detectors or who triggered alarms.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
Airport Security Officer
MSS Security
04.2019 - 04.2020
- Maintained a safe environment for travelers by consistently enforcing airport safety regulations and protocols.
- Managed access control systems to ensure only authorized personnel could enter restricted areas of the airport.
- Streamlined the screening process with efficient use of X-ray machines, metal detectors, and other advanced technologies.
- Reduced potential threats by promptly responding to and resolving security incidents and emergencies.
- Enhanced airport security by conducting thorough screenings and inspections of passengers, luggage, and cargo.
- Improved overall airport safety by participating in regular training exercises to stay current on emerging threats and security best practices.
- Promoted an inclusive and welcoming airport environment by addressing the needs of diverse passengers, including those with disabilities or special requirements.
- Contributed positively to team morale by fostering an atmosphere of mutual support and open communication among colleagues.
- Collaborated with law enforcement agencies on investigations, ensuring smooth coordination and efficient information sharing.
- Mitigated potential disruptions to airport operations by skillfully deescalating tense situations involving agitated or uncooperative individuals.
- Enhanced overall security posture by actively participating in continuous professional development opportunities, staying abreast of emerging trends and innovations in the field.
- Elevated situational awareness through diligent surveillance of CCTV cameras, proactively identifying unusual activities or behaviors indicative of potential threats.
- Assisted in preventing unauthorized access to secure areas through vigilant monitoring and enforcement of access control measures.
- Identified suspicious behavior through keen observation skills, enabling prompt intervention in potentially dangerous situations.
- Supported ongoing risk assessments by providing detailed reports on observed incidents or concerning trends within the airport environment.
- Collaborated effectively with airline staff members to facilitate a seamless passenger experience while prioritizing security measures.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Monitored security checkpoints for compliance with applicable security protocols.
- Performed pat-downs to look for unauthorized materials and weapons.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Responded to critical security incidents by applying standard operating procedures designed to minimize loss of life and damage to property.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Manually screened passengers unable to pass through metal detectors or who triggered alarms.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
- Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
Loading Dock Supervisor
Airport Retail Enterprises
04.2009 - 04.2019
- Maintained a safe working environment by enforcing safety protocols and conducting regular inspections.
- Implemented loading dock process and productivity improvements.
- Increased overall productivity with strategic scheduling and allocation of resources.
- Collaborated with warehouse management to optimize space utilization, improving organization and accessibility.
- Handled high-pressure situations calmly under tight deadlines.
- Reduced shipping errors by implementing quality control measures during the loading process.
- Assisted in resolving conflicts among team members amicably.
- Implemented training programs for new hires, resulting in faster onboarding and improved performance.
- Trimmed equipment downtime through proactive maintenance scheduling and timely repairs when necessary.
- Established strong relationships with vendors, negotiating favorable contracts that benefited both parties involved.
- Streamlined inventory management, ensuring accurate tracking of goods and reducing lost items.
- Developed contingency plans for unexpected events or delays, minimizing disruptions to daily operations.
- Coordinated with other supervisors to ensure smooth workflow between departments, fostering strong teamwork across the organization.
- Conducted performance evaluations for staff members, providing constructive feedback and identifying areas of growth potential.
- Improved loading efficiency by streamlining dock processes and implementing new strategies.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Assigned tasks to team members to complete within designated time frames.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Enforced team adherence to safety regulations and protocols.
- Resolved conflicts between team members and addressed complaints or grievances.
- Handled day-to-day shipping and receiving overseeing more than 800 packages per day.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Fruit and Vegetable Manager
Woolworths Group
02.2008 - 05.2009
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Increased customer satisfaction by providing fresh and high-quality produce daily.
- Reduced waste by implementing efficient storage methods for perishable items.
- Streamlined inventory management, ensuring optimal stock levels for various fruits and vegetables.
- Boosted sales revenue by creating appealing weekly specials based on seasonal availability.
- Ensured compliance with all federal, state, and local regulations pertaining to fruit and vegetable retail operations.
- Enhanced shop''s visual appeal through strategic product placement and attractive displays.
- Optimized staff scheduling to ensure consistent coverage during peak hours while minimizing labor costs.
- Organized seasonal promotions, featuring locally sourced and unique fruit and vegetable varieties.
- Trained employees on product knowledge, sales techniques, and customer service best practices to improve overall performance.
- Conducted regular quality control checks to maintain strict adherence to food safety regulations.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Fruit and Vegatable Manager
IGA Supermarket
10.2006 - 01.2008
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Enhanced shop''s visual appeal through strategic product placement and attractive displays.
- Developed a loyal customer base through excellent customer service and ongoing engagement initiatives.
- Trained employees on product knowledge, sales techniques, and customer service best practices to improve overall performance.
- Reduced waste by implementing efficient storage methods for perishable items.
- Increased customer satisfaction by providing fresh and high-quality produce daily.
- Organized seasonal promotions, featuring locally sourced and unique fruit and vegetable varieties.
- Streamlined inventory management, ensuring optimal stock levels for various fruits and vegetables.
- Conducted regular quality control checks to maintain strict adherence to food safety regulations.
- Ensured compliance with all federal, state, and local regulations pertaining to fruit and vegetable retail operations.
- Established valuable relationships with local farmers and suppliers to secure high-quality products at competitive prices.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Cotton Gin Rover
Queensland Cotton
03.2003 - 09.2006
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
- Carefully packaged finished products and prepared for shipment.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Participated in training sessions to enhance skills and knowledge.
- Weighed and measured items to prevent waste and meet quality standards.
- Operated various types of machinery, including conveyors and packaging equipment, contributing to efficient workflow.
- Performed quality checks on finished products to identify and address discrepancies.
- Participated in regular safety meetings to stay updated on best practices and identify areas for improvement within the facility.
- Graded and packaged finished products, transporting items for additional processing, storage, or shipment off-site.
- Maintained machinery to prevent overloads and avoid malfunctions.
- Adhered to strict safety regulations while operating heavy machinery, minimizing accidents on the factory floor.
- Worked closely with other departments such as Quality Control or Logistics teams to ensure seamless coordination across all stages of manufacturing.
- Maintained organized work area by cleaning and removing hazards.
- Collaborated with other departments to optimize production workflows.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Inspected products and machines to maintain quality and efficiency.
- Adjusted machines to increase productivity for runs.
- Performed general equipment maintenance and repair to minimize downtime.
Grape Picker
Table Grape Growers
01.2002 - 02.2003
- Maintained a clean and organized work environment, ensuring tools and equipment were properly stored and cared for after each use.
- Enhanced team performance by collaborating closely with fellow grape pickers and sharing knowledge on best practices.
- Promoted sustainability in the vineyard with responsible use of resources, such as water, energy, and materials.
- Participated in regular training sessions to stay updated on industry trends, safety protocols, and agricultural best practices.
- Supported vineyard operations by performing additional tasks as needed, such as general maintenance or administrative duties.
- Reduced waste and increased productivity with careful sorting and packaging of harvested grapes.
- Ensured optimal fruit quality by following strict guidelines for ripeness and appearance during grape selection.
- Adapted quickly to variable weather conditions while maintaining consistent work pace and results during harvest season.
- Improved grape quality by carefully selecting and picking the best grapes during harvest season.
- Fostered positive working relationships with supervisors through open communication channels about task progress or concerns.
- Assisted in vine maintenance efforts, including pruning, tying, training, pest control, trellising system upkeep, and canopy management.
- Maintained a high standard of safety by adhering to proper handling procedures during grape picking.
- Selected fruit to be harvested by studying size, shape, and color.
- Utilized appropriate tools to pick and trim fruits to quality standards.
- Labeled outgoing shipment with proper information for prompt delivery.
- Maintained safe work environment with standards of food and human safety regulated by Health Department.
- Operated machinery and equipment safely and responsibly, minimizing risk.
- Picked and arranged fruit following specified instructions.
- Removed and discarded damaged fruits to improve harvest quality.
- Harvested high volumes of ripe, quality fruits from fields and orchards.
Fruit and Vegetable Manager
IGA Supermarket
11.1999 - 12.2001
- Managed financial aspects of the business including budgeting, forecasting, and cash flow management.
- Conducted regular quality control checks to maintain strict adherence to food safety regulations.
- Streamlined inventory management, ensuring optimal stock levels for various fruits and vegetables.
- Reduced waste by implementing efficient storage methods for perishable items.
- Organized seasonal promotions, featuring locally sourced and unique fruit and vegetable varieties.
- Trained employees on product knowledge, sales techniques, and customer service best practices to improve overall performance.
- Boosted sales revenue by creating appealing weekly specials based on seasonal availability.
- Optimized staff scheduling to ensure consistent coverage during peak hours while minimizing labor costs.
- Implemented effective marketing strategies to promote the shop''s offerings and attract new customers.
- Enhanced shop''s visual appeal through strategic product placement and attractive displays.
- Established valuable relationships with local farmers and suppliers to secure high-quality products at competitive prices.
- Ensured compliance with all federal, state, and local regulations pertaining to fruit and vegetable retail operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained new team members on best practices in fruit handling, merchandising, and customer interaction techniques.
- Streamlined inventory management with accurate record-keeping and timely ordering of stock.
- Ensured consistent fruit quality by conducting regular inspections and removing damaged products.
- Maintained a clean and organized selling space, adhering to sanitation guidelines for optimal food safety.
- Boosted sales revenue by effectively displaying and promoting seasonal fruits.
- Educated customers on fruit selection, storage, and preparation techniques for an improved experience.
Service Station Attendant
Shell Gas Station
01.1997 - 10.1999
- Handled cash transactions accurately, maintaining trust between the business and its clientele.
- Supported store management by assisting with merchandising tasks such as stocking shelves or updating product displays when necessary.
- Trained new attendants on company policies and procedures, fostering teamwork and consistency across the team.
- Managed daily register reconciliation, ensuring accurate accounting of all transactions for each shift.
- Maintained a clean and organized service station, contributing to a safe and welcoming environment for customers.
- Contributed to increased sales by promoting in-store products and loyalty programs during customer interactions.
- Maintained clean and orderly work station.
- Adhered to safety regulations while working at the fuel pumps, reducing risk of accidents or injuries.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Conducted regular inventory checks of merchandise, minimizing stock discrepancies and ensuring availability of popular items.
- Provided exceptional customer service, resulting in repeat business from satisfied patrons.
- Remained vigilant for potential security threats such as theft or vandalism, maintaining a safe environment for staff and customers alike.
- Pumped gas for guests and took payments.
- Promoted special offers or discounts available at the service station during customer interactions, increasing awareness of value-added services offered onsite.
- Enhanced customer satisfaction by providing efficient and friendly service at the fuel pumps.
- Assisted with vehicle maintenance tasks, such as checking oil levels and tire pressure, ensuring optimal performance for customers.
- Maintained inventory of all saleable items.
- Participated in ongoing training opportunities to stay updated on industry best practices and deliver top-quality service to all patrons.
- Coordinated with suppliers for timely delivery of goods, avoiding potential shortages that could negatively impact sales figures.
- Built trustful relationships with customers to encourage return visits.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Monitored fuel levels in tanks, taking note of tanks due for refills.
- Cleaned up gas and other spills in accordance with spill procedures.
- Counted nightly income, categorizing, and sending to bank on weekly basis.
Education
High School Diploma -
SCOTS PGC College
Warwick, QLD11.1993
Skills
- Physical Fitness
- Vehicle Inspection
- Incident Reporting
- Security Protocols
- CCTV Monitoring
- Visitor screening
- Maintaining records
- Theft Prevention
- Bag inspections
- Safety Inspections
- Honest and Dependable
- Punctuality
Certification
- Class C Qld drivers liscence open
- Cert 2 security operations
- Cert 3 security operations
- Class 1 Security Provider Licence
- Cert armed hold up/security
- Cert firearms
- Cert 2 cotton ginning
- Cert emergency response
- police checks
- criminal history checks
Timeline
Gatehouse Guard
MA Security Group
06.2022 - Current
Airport Security Officer
ISS Security Services
05.2020 - 05.2022
Airport Security Officer
MSS Security
04.2019 - 04.2020
Loading Dock Supervisor
Airport Retail Enterprises
04.2009 - 04.2019
Fruit and Vegetable Manager
Woolworths Group
02.2008 - 05.2009
Fruit and Vegatable Manager
IGA Supermarket
10.2006 - 01.2008
Cotton Gin Rover
Queensland Cotton
03.2003 - 09.2006
Grape Picker
Table Grape Growers
01.2002 - 02.2003
Fruit and Vegetable Manager
IGA Supermarket
11.1999 - 12.2001
Service Station Attendant
Shell Gas Station
01.1997 - 10.1999
High School Diploma -
SCOTS PGC College
- Class C Qld drivers liscence open
- Cert 2 security operations
- Cert 3 security operations
- Class 1 Security Provider Licence
- Cert armed hold up/security
- Cert firearms
- Cert 2 cotton ginning
- Cert emergency response
- police checks
- criminal history checks
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