Samani Silva
Clyde
Summary
Offering positive attitude and ability to quickly learn and adapt to new tasks. Delivers understanding of customer service principles and basic food safety, easily picking up new skills related to coffee preparation and cash handling. Ready to use and develop communication and multitasking skills in the cafe.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Childcare Trainee
Fina Elia
12.2024 - 01.2025
- Assisted lead teacher in creating a nurturing environment, improving overall classroom atmosphere and child behavior.
- Contributed to curriculum design that focused on age-appropriate developmental milestones for each child under our care.
- Led small group activities that encouraged teamwork and cooperation among peers while promoting social skill development within a structured setting.
- Assisted in maintaining a clean, organized, and safe environment within the childcare facility, ensuring that all students had access to necessary resources and materials.
- Developed strong relationships with families, fostering trust and open communication between parents and staff members.
Cafe Worker
Dasun Mabogodage
05.2024 - 12.2024
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Supported fellow team members in achieving a smooth workflow during peak hours.
Education
Certificate III - Early Childhood Care And Education
Chisholm Institute
Melbourne, VIC12-2025
Skills
- Teamwork and collaboration
- Customer service
- Cleanliness and hygiene
- Flexible schedule
- Punctual and reliable
- Attention to detail
AVAILABILITY
- 2 days per week
- Weekends
Certification
- First Aid Certificate, 07/18/22
- Sport and Rec Certificate, 11/03/22
- RSA, 10/10/23
Closing
Thank you for taking the time to review my resume. I look forward to talking with you.
Timeline
Childcare Trainee
Fina Elia
12.2024 - 01.2025
Cafe Worker
Dasun Mabogodage
05.2024 - 12.2024
Certificate III - Early Childhood Care And Education
Chisholm Institute
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