Samani Silva
Clyde
Summary
Dynamic and dedicated professional with experience at Inflatable World Knox, excelling in customer service and teamwork. Proven ability to create engaging environments for children while maintaining high cleanliness standards. Recognized for effectively resolving concerns and fostering positive relationships with families, ensuring a welcoming atmosphere for all visitors.
Offering a positive attitude, and the ability to quickly learn and adapt to new tasks. Delivers an understanding of customer service principles and basic food safety, easily picking up new skills related to coffee preparation and cash handling. Ready to use and develop communication and multitasking skills in the café. Friendly and empathetic, with excellent communication skills, dedicated to providing outstanding service and support. Possesses a solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Experienced in handling customer interactions and resolving issues promptly.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Childcare Trainee
Turning point Early Learning centre
Cranbourne East
05.2024 - 01.2025
- Assisted lead teacher in creating a nurturing environment, improving overall classroom atmosphere and child behaviour.
- Contributed to curriculum design that focused on age-appropriate developmental milestones for each child under our care.
- Led small group activities that encouraged teamwork and cooperation among peers while promoting social skill development within a structured setting.
- Assisted in maintaining a clean, organized, and safe environment within the childcare facility, ensuring that all students had access to necessary resources and materials.
- Developed strong relationships with families, fostering trust and open communication between parents and staff member.
- Assisted lead teacher in creating a nurturing environment, improving overall classroom atmosphere and child behaviour.
Cafe Worker
Mood Lift Cafe
Bayswater
02.2024 - 05.2024
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Wiped, sanitized, and maintained floors, facilities, and equipment to adhere to company standards and procedures.
- Handled high-pressure situations calmly, while multitasking effectively to maintain optimal productivity levels during busy periods.
- Enhanced customer satisfaction by providing efficient, friendly service, with a welcoming attitude.
- Displayed a calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Resolved customer complaints promptly, offering solutions that ensured satisfaction, while maintaining professionalism.
- Promoted café offerings through engaging interactions with customers, highlighting specials, or new menu items.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
Playcentre Worker
Inflatable World Knox
Wantirna South
02.2022 - 09.2022
- Supervised children during play to ensure a safe, welcoming, and engaging environment at all times.
- Planned and led age-appropriate activities that encouraged creativity, teamwork, and physical activity.
- I greeted families at check-in, provided information about the facility, and ensured a smooth registration process.
- Worked closely with team members to support daily operations, including setup, cleanup, and maintaining schedules.
- Communicated clearly and professionally with parents, addressing any questions or concerns they had about their child’s experience.
- Maintained a clean, organized play area by following safety procedures and sanitization protocols.
- Provided friendly and helpful customer service, helping to create a positive experience for all visitors.
Education
Certificate III - Early Childhood Care And Education
Chisholm Institute
Melbourne, VIC12-2025
Skills
- Teamwork and collaboration
- Customer service
- Cleanliness and hygiene
- Flexible schedule
- Punctual and reliable
- Attention to detail
- Workplace safety
- Friendly and outgoing
- Staff leadership
- Team collaboration
Availability
- Wednesday and Thursday full day
- Weekends
Certification
- First Aid Certificate, 07/18/2022
- Sports and Rec Certificate, 11/03/22
- RSA, 10/10/2023
- Health Support Services, 10/16/23
Closing
Thank you for taking the time to review my resume I look foward to talking with you.
Timeline
Childcare Trainee
Turning point Early Learning centre
05.2024 - 01.2025
Cafe Worker
Mood Lift Cafe
02.2024 - 05.2024
Playcentre Worker
Inflatable World Knox
02.2022 - 09.2022
Certificate III - Early Childhood Care And Education
Chisholm Institute
Similar Profiles
Nimisha ViswambharanNimisha Viswambharan
Registered Early Childhood Educator- TEAM LEAD at POINT EDWARD EARLY LEARNING CENTRERegistered Early Childhood Educator- TEAM LEAD at POINT EDWARD EARLY LEARNING CENTRE
Sarah WilkinsonSarah Wilkinson
Early Childhood Educator at Point Street Early Learning CentreEarly Childhood Educator at Point Street Early Learning Centre
Amie CooperAmie Cooper
Early Childhood Educator Assistant at Banora Point Early Learning CentreEarly Childhood Educator Assistant at Banora Point Early Learning Centre
Kristy SuttonKristy Sutton
Early Childhood Educator at Little Stars Early Learning & KindergartenEarly Childhood Educator at Little Stars Early Learning & Kindergarten
ANITA KUMARIANITA KUMARI
Room Attendant at AHS HospitalityRoom Attendant at AHS Hospitality