Samantha Callow
Scarborough,QLD
Summary
Dynamic professional with a proven track record at Planet Fitness, enhancing customer satisfaction and streamlining membership processes. Skilled in CRM software and exceptional at building relationships, I excel in sales expertise and customer relations, significantly improving member retention and service quality.
Dedicated Supervisor with 16 years of experience at Woolworths, adept in customer service and financial operations. Proven track record in money handling and drawer reconciliation, ensuring accurate financial reporting. Core competencies include team leadership, operational efficiency, and conflict resolution. Aiming to leverage extensive retail expertise to enhance customer satisfaction and drive store performance.
Overview
16
16
years of professional experience
Work History
Membership Consultant
Planet Fitness
Rothwell, QLD
06.2024 - Current
- Welcomed both new and existing members to organization by delivering kind greeting upon entrance.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
- Collected member data to update records in the database.
- Made recommendations to customers to promote brand effectiveness and product benefits.
- Processed payments from new and existing members using point-of-sale systems.
- Completed facility tours to demonstrate value of membership and describe key features.
- Handled incoming calls regarding membership inquiries or requests for additional information.
Service Cashier
Woolworths
Sandgate, QLD
01.2009 - Current
- Processed returned merchandise by strictly following store return and exchange procedures.
- Counted and balanced cashier drawers.
- Processed customer payments quickly and returned exact change and receipts.
- Performed opening, closing duties such as setting up registers for the day, counting out drawers at night.
- Cross-trained other staff members on operating checkout systems as needed.
- Answered phone calls promptly and provided information regarding store hours, location, product availability.
Education
High School Diploma -
Mueller College
Rothwell, QLD12-2008
Diploma - Travel And Tourism
Torrens University Australia
OnlineSkills
- Customer relations
- Money transfer systems
- Sales expertise
- Relationships and rapport
- Membership processing
- CRM software
References
References available upon request.
Timeline
Membership Consultant
Planet Fitness
06.2024 - Current
Service Cashier
Woolworths
01.2009 - Current
High School Diploma -
Mueller College
Diploma - Travel And Tourism
Torrens University Australia
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