Samantha COllins
Summary
Dynamic healthcare professional with proven expertise in office administration and patient confidentiality, honed at Family Doctor Pty Ltd and other leading healthcare facilities. Excelled in enhancing patient experiences and streamlining clinic operations, demonstrating exceptional front office management and clinical support skills. Adept at fostering team productivity and implementing innovative solutions to meet complex challenges.
Overview
8
8
years of professional experience
Work History
Senior Medical Receptionist
Family Doctor Pty Ltd
Mooloolabah, QLD
03.2023 - Current
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care.
- Completed clerical duties and tasks for clinic administration.
- Referred and screened patients to make best use of resources, triage staff, and serve community members.
- Developed strong relationships with patients and families, fostering trust and enhancing overall experience at the clinic.
Medical Receptionist
Vantre Health Services
Redbank, QLD
02.2021 - 11.2021
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour.
- Managed multi-line phone system and pleasantly greeted patients.
Practice Manager
Marshall Lane Medical Centre
Kenmore, QLD
01.2019 - 02.2021
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed close working relationships with front office and back office staff.
- Developed policies and procedures for effective practice management.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
Team Leader Manager
Your Family Medical
Kenmore, QLD
03.2018 - 01.2019
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
Assistant Broker
REIF
Brisbane, QLD
02.2016 - 02.2017
- Contributed to the firm''s reputation for excellence by consistently maintaining high standards of professionalism and integrity in all work-related activities.
- Supported senior brokers in developing customized financial strategies tailored to individual client needs and goals.
- Improved office productivity through the implementation of innovative organizational systems for client files and records.
- Created persuasive marketing materials that showcased the firm''s services to attract prospective clients effectively.
Skills
- Healthcare Industry Knowledge
- Patient confidentiality
- Office Administration
- Front Office Management
- Medical Billing
- Payment Collection
- Proficient in Best Practice, Medical Director, Zed Med, medical objects
- Clinical Support
Additional Information
Dr Paul Jip - The Courtyard Family Medical
(m) 0426 368 951
Dr Hesam Darouei - The Courtyard Family Medical
(m) 0481 292 575
Julie Raine - Practice Manager - Vantre Health
(m) 0448 113 865
Timeline
Senior Medical Receptionist
Family Doctor Pty Ltd
03.2023 - Current
Medical Receptionist
Vantre Health Services
02.2021 - 11.2021
Practice Manager
Marshall Lane Medical Centre
01.2019 - 02.2021
Team Leader Manager
Your Family Medical
03.2018 - 01.2019
Assistant Broker
REIF
02.2016 - 02.2017