Samantha Fanfulla
Mount Evelyn, Vic,Vic
Summary
In my current role, I am an enthusiastic Sales Agent that has been eager to contribute to team success through hard work, attention to detail and excellent organizational skills. I have always been motivated to learn, grow and excel. I am a dedicated professional with history of meeting goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand and outcome for the clients. I have a consistent and good history of satisfying clients and building strong referral pipeline for continuous lead generation. I have an ability to adapt and learn and am keen to use my many and varied skill in a new role.
Overview
50
50
years of professional experience
Work History
Real Estate Agent
Bell Real Estate Yarra Valley
Yarra Junction , VIC
02.2010 - Current
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Negotiated, facilitated and managed real estate transactions.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Presented purchase offers to sellers for consideration.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
Environmental Educator
Natural Resources Conservation League
Warburton , VIC
01.2007 - 10.2009
- Planned, prepared and taught lesson plans in various outdoor and indoor environments.
- Managed tour groups, ensured student safety protocols both in the Museum, bus trips and all outdoor trips.
- Daily care of the animals in the Museum
- Managed the Enviro shop in the Warburton Waterwheel Museum with sales of giftware.
Pharmacy Assistant
James Kwok Pharmacy
Woori Yallock , VIC
01.2005 - 01.2007
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Merchandised over-the-counter goods and rotated stock.
- Received incoming supplies and stocked in correct locations.
- Kept pharmacy counter and related areas clean, neat and organized.
- Assisted pharmacy staff with preparing medications and filling orders.
- Operated cash register and other front counter tasks to facilitate daily operations.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
Account Manager
Croydon Brake And Clutch
Croydon , VIC
01.1990 - 12.2005
- Accounts administration
- Debtors and Creditors
- Payroll
- Banking
Office Administrator
Glen Valley Specialty Foods
Coldstream , VIC
01.1995 - 12.2000
- Interacted with customers by phone, email or in-person to provide information.
- MYOB Accounting.
- First point of Sale
- Order processing
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
Cinema Operations Duty Manager
Hoyts
Forest Hill , VIC
01.1992 - 12.1995
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Maintained cleanliness and organization of workspace, working closely with employees.
- Monitored daily cash discrepancies.
Real Estate Receptionist
Morris First National
Ringwood East , VIC
01.1990 - 12.1992
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients and updated client records.
- Assisted with administration for property management.
- General office duties.
Receptionist and Secretary
AMP Society
Melbourne , VIC
01.1987 - 12.1990
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Assisted the Project Managers
- Assisted with Industrial Relations on work sites
- Accounts collection
Education
Agents Representative
Swinburne University of Tech
Melbourne, VIC2010
Certificate II in Conservation And Land Managment
Swinburne University of Tech
Melbourne, VIC2008
Certificate II in Community Pharmacy
The Pharmacy Guild of Australia
2006
Office And Secretarial Studies
Box Hill Institute of TAFE
Melbourne, VIC1987
Parkwood High School
Ringwood North, VIC12.1986
Skills
- Buyer and Seller Contracts
- Property market appraisal
- Sales Promotion
- Customer Service
- Data Base Management
- Marketing
- Buyer and Seller Representation
- Adaptability and Flexibility
- Negotiation
- Client Guidance
Timeline
Real Estate Agent
Bell Real Estate Yarra Valley
02.2010 - Current
Environmental Educator
Natural Resources Conservation League
01.2007 - 10.2009
Pharmacy Assistant
James Kwok Pharmacy
01.2005 - 01.2007
Office Administrator
Glen Valley Specialty Foods
01.1995 - 12.2000
Cinema Operations Duty Manager
Hoyts
01.1992 - 12.1995
Account Manager
Croydon Brake And Clutch
01.1990 - 12.2005
Real Estate Receptionist
Morris First National
01.1990 - 12.1992
Receptionist and Secretary
AMP Society
01.1987 - 12.1990
Agents Representative
Swinburne University of Tech
Certificate II in Conservation And Land Managment
Swinburne University of Tech
Certificate II in Community Pharmacy
The Pharmacy Guild of Australia
Office And Secretarial Studies
Box Hill Institute of TAFE
Parkwood High School
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