Summary
Overview
Work History
Education
Skills
Timeline
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Samiksha Prasad

Brisbane,QLD

Summary

Driven professional with a proven track record in enhancing customer satisfaction and loyalty, particularly at MECCA Brands, where I streamlined appointment scheduling and maximized productivity. Skilled in brand identity development and critical thinking, I excel in fast-paced retail environments, consistently delivering high-quality service and achieving sales growth through effective merchandising and customer engagement. Talented professional with keen eye for detail, adept in curating amazing customer interactions .Experienced in providing high-end cosmetology services to clients in fast paced retail environment. Agile with strong attention to detail and excellent customer service skills.

Overview

6
6
years of professional experience

Work History

Colour Specialist

MECCA Brands
06.2023 - Current
  • Streamlined appointment scheduling and time management to maximize daily productivity and client satisfaction.
  • Provided high-quality makeup services for special occasions such as weddings, proms, and other events.
  • Tailored customer interactions based on the needs of the customer
  • Developed a loyal clientele through consistent high-quality work and exceptional customer service

Pharmacy Assistant / Cosmetics Consultant

Terry White Chemmart
01.2023 - 06.2023
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.

Sales Assistant

PUMA
12.2020 - 07.2022
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service

Sales Assistant

Chemist Warehouse
08.2019 - 12.2020
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.

Cashier

Red Rooster Restaurant
11.2018 - 11.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Bachelor of Science - Behavioural Science

University of Sunshine Coast
Petrie, QLD

Skills

  • Critical thinking abilities
  • Continuous learning mindset
  • Brand Identity Development
  • Quality Control Procedures
  • Retail knowledge
  • Retail Merchandising
  • Stocking Supplies and Retail Products

Timeline

Colour Specialist

MECCA Brands
06.2023 - Current

Pharmacy Assistant / Cosmetics Consultant

Terry White Chemmart
01.2023 - 06.2023

Sales Assistant

PUMA
12.2020 - 07.2022

Sales Assistant

Chemist Warehouse
08.2019 - 12.2020

Cashier

Red Rooster Restaurant
11.2018 - 11.2020

Bachelor of Science - Behavioural Science

University of Sunshine Coast

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Samiksha Prasad