Skyela Bellman
Mermaid Beach,Australia
Summary
Dynamic Colour Specialist at Mecca Cosmetica, adept at driving sales through expert product knowledge and exceptional customer service. Proven leadership in training staff and achieving KPIs, while resolving customer inquiries effectively. Recognized for attention to detail and problem-solving skills, ensuring a seamless shopping experience and high customer satisfaction.
Overview
6
6
years of professional experience
Work History
Colour Specialist
Mecca Geelong, Mecca Cosmetica Pacific Fair
Pacific Fair, Australia
07.2021 - Current
- Provide high level customer service
- Cash handling
- Cosmetic, skin and fragrance sales
- Working with KPI's/ individual targets
- Product knowledge and recommendation
- Using store phone to make and receive phone calls
- Educated customers on color theory and product application techniques.
- Conducted makeup demonstrations to showcase color products effectively.
- Managed inventory levels for color products, ensuring stock availability.
- Assisted in training new staff on color matching and customer service standards.
Retail assistant
Spanos IGA Mermaid Waters
Mermaid Beach, Australia
11.2024 - 11.2025
- Provide fast paced customer service
- Admin duties (basic, excel)
- Processed transactions using point-of-sale systems efficiently.
- Collaborated with team members to ensure smooth operations.
- Handled customer complaints and resolved issues promptly.
- Maintained inventory levels and restocked shelves regularly.
Service Supervisor
Coles Supermarkets Ocean Grove
Ocean Grove, Australia
10.2019 - 07.2021
- Trained and mentored team members on customer service standards.
- Resolved customer inquiries and complaints with effective communication skills.
- Supervised team of employees and delegated duties and responsibilities to each member.
- Executed store opening and closing procedures efficiently.
Education
Diploma - Screen and Media Specialist Makeup
The Gordon
01.2019
Skills
- Point-of-sale operation
- Staff training
- Problem solving
- Attention to detail
- Customer service
- KPI tracking
- Leadership skills
References
- Bini Khanal, 0423919523, binikhanal02@gmail.com
- Jazmin White, 0428 880 854
Career Aspirations
A genuine desire to build a career in a professional environment. I am seeking a highly rewarding career where I can grow both professionally and personally. My extensive retail experience has allowed me to gain specific communication, sales and presentation skills I will continue to use to drive for success.
Timeline
Retail assistant
Spanos IGA Mermaid Waters
11.2024 - 11.2025
Colour Specialist
Mecca Geelong, Mecca Cosmetica Pacific Fair
07.2021 - Current
Service Supervisor
Coles Supermarkets Ocean Grove
10.2019 - 07.2021
Diploma - Screen and Media Specialist Makeup
The Gordon