Samira Zeray

• Core responsibilities:
• Greeting guests as they come into the restaurant
• Putting beverages and food orders through
• Mixing drinks and spirits and taking guests’ orders
• Opening champagne, beers, and wines
• Providing exceptional services to our guests
• Strong product knowledge and sound stakeholder management skills
• A passion for hospitality, up to date with the latest industry trends

Emirates Lounge, Park Hyatt, The Langham hotel

Core responsibilities:

• Greeting and assisting guests as they enter the restaurant
• Explaining menu items and taking orders
• Mixing drinks and making coffee
• Maintaining a clean environment
• Monitoring inventory and taking stocks
• Organising the workspace and setting up tables
• Attending to guests’ allergies and communicating with chefs
• Maintained clean and organized restaurant to comply with hygiene and health regulations.

• Core responsibilities:
• Answering queries from customers
• Reporting discrepancies and problems to the supervisor
• Dealing with customer refunds
• Responsible for dealing with customer complaints
• Working within established guidelines, particularly with brands