Sammie Wan

Responsibilities:

• Conducting pretest procedures to gather data before exam and make eye appointments more efficient and productive.
• Filling and dispensing eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
• Helping patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
• Managing administrative duties with phone reception, appointment scheduling and payment processing.
• Instructing patients on contact lens insertion and removal and lens care guidelines.

Achievements:

• Fulfilled all the job requirements of the company.
• Took all the optical training courses provided by the company.

Responsibilities:

• Recommending the most suitable insurance products to customers according to their own health and financial situations. Explaining to customers about the benefits of joining Bupa over competitors.
• Setting up and activating new customer accounts.
• Assisting customers with making payments and establishing payment plans to bring accounts current.
• Making claims for customers and teaching them on using Apps to make claims themselves.
• Developing strong customer relationships to encourage repeat business.
• Maintaining knowledge of current promotions, payment policies and security practices, etc.
• Answering inbound calls, chats and emails to facilitate customer services.
• Resolving customer service issues to maintain ideal customer experiences.

Achievements:

• Achieved the monthly targeted number of sales set by the company.
• Achieved the targeted customer satisfactory rating set by the company.

Responsibilities: Carrying out out feasibility study of launching Sim Lighting spiral filament LED lamps to Australia. A number of key affecting factors were studied: compliance requirements to Australia standards; future LED lighting trends; logistics from China to Australia; profit margin; patent protection; cost of setting up and running a subsidiary of Sim Lighting in Melbourne; impacts of Covid-19 to lighting industry in Australia; budget for marketing and sales platforms on B2C business, etc.

Achievements: Carried out the above studies and wrote summary reports. Concluded it is positive to proceed to setting up a subsidiary in Melbourne.

Responsibilities:

• Answering to all sales enquiries.
• Confirming purchase orders.
• Arranging couriers for delivering orders.
• Stock control.
• Arranging trainings and roster for warehouse staffs.
• Assisting with the recruitment process and employment of warehouse staff.
• Arranging samples for business partners.
• Handling miscellaneous office administration work, e.g. Bookkeeping, BAS, data input, account payable and receivable.

Achievements:

• Established 10 business partners while maintaining good relationship with old business partners.
• Upgraded the warehouse system for better stock control of the products.

Responsibilities

• Driving the finalization of the upfront product definition (e.g. commercial specification, user requirement specification, marketing introduction plan, etc.) to support the project execution.
• Formulating overall project plan (including project timeline, budgets, resources, etc.) with the team and other relevant external parties.
• Supporting & motivating the project team including external suppliers and internal Philips teams to realize project requirements (schedule, quality, and cost).
• Implementing all project management related key processes, e.g. change control, project status, etc. and provide input to drive improvement.
• Handling overall project risks (e.g. commercial risk, financial risk, etc.).
• Providing regular, comprehensive, and accurate project status report (with quality, risk, planning etc.).
• Driving the quality process to ensure compliance to quality and specification to meet marketing’s expectation (i.e. quality plan formulation and review process, design review and maturity follow-up, etc.)

Achievements:

• Successfully launched a new PHILIPS hairdryer (BHD029) to the Europe market.
• Led two mini projects which upgraded old Philips dryers (BHD184 and BHC209) with new features.
• Established PTC Windchill System in the department for better product parts and specifications management.

Responsibilities:

• Running projects for innovative LED lamps.
• Developing full patent portfolios of the lamps developed.
• Providing inputs to upper management on LED lighting technology trends.

Achievements:

• Developed Flexible-Filament LED light bulbs.
• Developed a smartphone APP for detecting light flickering of lamps such to evaluate its harmfulness to human eyes.
• Wrote and submitted worldwide patents.

Responsibilities:

• Handling sales agreements/contracts.
• Promoting the innovative technologies of ASTRI thereby creating technology transfers.
• Providing market trends to internal R&D team leaders to support them doing strategic planning of their product roadmaps.

Achievements:

Successfully licensed out two technologies: “High Capacity Anode in Embedded LIB (Li-ion Battery) for Popular Consumer Electronics” in 2013 (USD62.5K) and “Intelligent Omnidirectional LED Bulb” in 2014 (USD80K).

Responsibilities:

• Coordinating two LED lighting projects.
• Writing project proposals to obtain project funds.
• Supporting different internal projects by running LED light source evaluation and design.
• Coordinating and running workshops for promoting the LED lighting technologies.

Achievements:

• Successfully coordinated two projects MR16 and PAR38 LED lamps
• Developed a LED flashlight source for smart phones, which had strong and uniform white light with little yellow ring.
• Wrote eight patents which were submitted to US and China.