- Gym
- Sports such as football, volleyball and bike riding
- Music
- Crafting and DIY Projects
- Hiking
Sam Nicole Seneca
Pimpama,QLD
Summary
Collaborative and enthusiastic Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease issues with guests and promote efficiency within the team. Highly committed with hardworking mentality to maintain quality of services and products. Adaptable to high stress situations, maintaining a professional and positive attitude through difficult times at work.
Overview
4
4
years of professional experience
Work History
Manager on Duty
Timezone/ Zone Bowling
09.2023 - Current
- Trained team in essential job functions.
- Assisted guests' queries and concerns providing knowledgeable and friendly support
- Worked with a large team daily, setting tasks to every member to ensure all are working together for the best experience of the guests
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients
Guest Service Attendant
Timezone/ Zone Bowling
04.2022 - Current
- Demonstrated proactive problem-solving skills when resolving unexpected challenges or complaints from guests.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
- Contributed to revenue growth by upselling available room upgrades and add-on services.
- Served as a knowledgeable resource for visitors seeking information about local points of interest.
Customer Service Representative
KFC
03.2021 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Education -
Griffith University
QLD07-2027
Skills
- Staff management
- Guest service focus
- Sales and marketing
- Staff training and development
- Scheduling proficiency
- Money handling
- Policy enforcement
- Highly experienced in opening and closing procedures
- Working autonomously
Interests
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Manager on Duty
Timezone/ Zone Bowling
09.2023 - Current
Guest Service Attendant
Timezone/ Zone Bowling
04.2022 - Current
Customer Service Representative
KFC
03.2021 - 04.2022
Bachelor of Education -
Griffith University
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