Samuel Cruthers
Newtown,Australia
Summary
Knowledgeable and dedicated customer service professional with extensive experience in tertiary education. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain stakeholder satisfaction and contribute to overall success. Specialise in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and improving systems.
Overview
1
1
Language
5
5
Certifications
4
4
years of post-secondary education
21
21
years of professional experience
Work History
Student Centre Assistant
The University of Sydney
01.2020 - Current
- Answering in-person, online and phone enquires related to admissions, enrolments, fees, timetables and special considerations.
- Issuing student cards and transcripts
- Creating spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Gallery Manager
16albermarle Project Space
, Sydney
01.2019 - Current
- Assisted the collection manager in receiving; cataloging and storing artworks;
- Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
- Provided front-end website development using WordPress, Hubspot and other editing software.
- Employed search engine optimization tactics to increase reach of targeted audience.
- Promoted events and exhibits via social media, email and other communication methods
Concierge / Administrative assistant
The University of Sydney
01.2019 - 01.2020
- Answered enquires in person and online, issuing unikeys, issuing student cards, booking appointments, assisting with student engagement programs, updating response templates, maintaining knowledge base, general administration.
Game developer
Melt Creativity
01.2019 - 08.2020
- Cultivated professional working relationships with marketing department, other design personnel and upper management.
- Worked closely with senior developers to break down project goals into various job duties and tasks.
- Communicated with art, production and programming teams to design innovative game elements and optimise quality for better player experiences.
English teacher
Yunxi Elementary School
Kunming, China
01.2018 - 05.2018
- Prepared and implemented lesson plans covering required course topics.
- Led interesting and diverse group activities to engage students in course material.
Gallery manager
16albermarle Project Space
01.2019 - Current
- Web development, social media, digital design and marketing, events management, artist recruitment and database management.
Education Agent
Kunming Study Abroad
01.2017 - 01.2018
- Preparing prospective university students for study at foreign universities, including Australia, the United States and Europe.
- Developed course material for prospective students which included applying to university; logistics - costs, visas, travel insurance, etc; scholarships; accommodation; culture, customs, etiquette; making friends, joining clubs, entertainment etc; teaching written and spoken English.
Event Assistant
The University Of Sydney
Sydney, NSW
01.2008 - 01.2019
- Assisted in event set-up according to instructions, guaranteeing readiness within strict schedules.
- Maintained strong vendor relations to effectively handle challenging events demands.
Education
Bachelor of Arts - Chinese Studies and Asian Studies
University of Sydney
03.2014 - 08.2017
High School Diploma -
Emanuel School
Sydney, NSW 09.2008 - 09.2008
Winter Exchange Program -
Fudan University
06.2015 - 07.2015
Summer Exchange Program -
Beijing University
11.2015 - 12.2015
Summer Exchange Program -
Fudan University
01.2017 - 02.2017
Certification
TESOL Certificate
References
Elizabeth Argent
The University of Sydney Student Centre
T +61 2 8627 8011
E elizabeth.argent@sydney.edu.au
-
Josh Aarts
The University of Sydney Centre for English Teaching
T +61 2 8627 5006
E josh.aarts@sydney.edu.au
-
Zenta Staley
Melt Creativity
T +61 400 022 876
E zenta@meltcreativity.com
-
Edwina Tanner
School of Geoscience, University of Sydney
M +61 403 765 770
E edwina.tanner@sydney.edu.au
-
Yu Jing Ye (Ms Yu)
Kunming Study Abroad
M +86 1388 8223 739
E 1977511067@qq.com
Timeline
Student Centre Assistant
The University of Sydney
01.2020 - Current
Gallery Manager
16albermarle Project Space
01.2019 - Current
Concierge / Administrative assistant
The University of Sydney
01.2019 - 01.2020
Game developer
Melt Creativity
01.2019 - 08.2020
Gallery manager
16albermarle Project Space
01.2019 - Current
English teacher
Yunxi Elementary School
01.2018 - 05.2018
Summer Exchange Program -
Fudan University
01.2017 - 02.2017
Education Agent
Kunming Study Abroad
01.2017 - 01.2018
Summer Exchange Program -
Beijing University
11.2015 - 12.2015
Winter Exchange Program -
Fudan University
06.2015 - 07.2015
Bachelor of Arts - Chinese Studies and Asian Studies
University of Sydney
03.2014 - 08.2017
High School Diploma -
Emanuel School
09.2008 - 09.2008
Event Assistant
The University Of Sydney
01.2008 - 01.2019
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