- Fashion and Style
- I have a passion for photography and editing photos
- Web Development and Design
- Watching Movies and TV Shows
- Music
- Designing and Printing 3D Models
- Video Gaming
Samuel Tarling
Mitchelton,QLD
Summary
Adept at exceeding KPIs, I leverage my call center experience and decision-making skills at RemServ to enhance customer service processes. My background includes roles demanding high-level multitasking, such as with Amazon and IGA X-press, where I consistently improved service quality and operational efficiency.
Developed exceptional communication and problem-solving skills in customer-focused environment, consistently delivering high-quality service and support. Demonstrates ability to handle diverse situations with empathy and efficiency, making smooth transition into new roles. Ready to bring customer-centric approach and transferable skills to new industry.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Care Consultant
RemServ
02.2025 - Current
- Collaborated with cross-functional teams to identify areas for improvement in customer service processes.
- Delivered outstanding support during peak periods, adeptly handling increased call volume without compromising service quality.
- Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.
- Resolved complex customer issues, ensuring a positive and efficient experience.
- Exceeded performance targets consistently while maintaining exceptional levels of customer service quality.
Seasonal FC Associate
Amazon
01.2025 - 02.2025
- Followed procedures at all times for personal and team safety.
- Maintained compliance with company safety policies and called violations to attention of management.
- Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
- Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
- Evaluated merchandise for irregularities, flaws or damage prior to packing.
- Ensured proper labeling of products to facilitate easy identification during storage or retrieval processes.
Team Member
Spotlight
10.2023 - 02.2025
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Assistant Manager
IGA X-press
01.2021 - 12.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
High School Diploma -
11-2024
- Australian Tertiary Admission Rank (ATAR) - 91.15
- Studied Digital Solutions, Accounting, Biology, and Psychology
- Dedicated environment club member responsible for establishing a net-zero landfill tuckshop, and organising school and community recycling activities and events
- Elected as a representative of the school sports board; responsible for the organization of inter-school tournaments and gala days
Skills
- Organization
- Microsoft office
- Call center experience
- Complaint resolution
- Typing speed
- Sales expertise
- CRM software
- Customer service
- Multitasking and organization
- Active listening
- Decision-making
- Cash handling
Certification
Cardiopulmonary Resuscitation Certificate
Provide First Aid Certificate
Interests
Affiliations
- WALLHACK
Timeline
Customer Care Consultant - RemServ
02.2025 - Current
Seasonal FC Associate - Amazon
01.2025 - 02.2025
Team Member - Spotlight
10.2023 - 02.2025
Assistant Manager - IGA X-press
01.2021 - 12.2021
Hillbrook Anglican School - High School Diploma,
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