Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

SANDEEP KAUR

Campbelltown,Australia

Summary

Dynamic Department Manager with a proven track record at Woolworths Supermarket, excelling in team leadership and inventory management. Spearheaded sales strategies that enhanced customer experience and drove growth. Adept at compliance auditing and conflict resolution, fostering a motivated team environment while ensuring operational excellence.

Overview

10
10
years of professional experience

Work History

Department Manager - Fresh Convenience

Woolworths Supermarket
Campbelltown, Australia
10.2021 - Current
  • Led the Fresh Convenience department, managing team operations, stock levels, and visual merchandising.
  • Developed weekly sales strategies and aligned team efforts with store targets.
  • Trained and mentored team members on compliance, safety protocols, and service excellence.
  • Controlled inventory and shrinkage by optimizing stock rotation and conducting regular audits.
  • Oversaw food safety standards, cleanliness, and presentation, ensuring compliance with health regulations.
  • Enhanced customer experience through personalized service, prompt issue resolution, and team engagement.
  • Managed cash handling, refunds, EFTPOS transactions, and accurate till balancing.

Fresh Service Team Member

Woolworths Supermarket
Campbelltown, Australia
08.2019 - 10.2021
  • Supported daily operations of the deli department, including food prep, rotation, and merchandising.
  • Delivered high-quality service, assisting customers with orders and product information.
  • Restocked supplies and maintained readiness for busy trading periods.
  • Assisted in planning for promotions and new product launches.

Checkout Supervisor

Countdown Supermarket
Botany Downs, New Zealand
03.2015 - 06.2019
  • Managed front-end operations including customer queries, POS systems, and refund processing.
  • Provided training and supervision to checkout staff, improving transaction efficiency.
  • Handled daily reconciliation and cash management with 100% accuracy.
  • Maintained high levels of customer satisfaction through team motivation and service consistency.

Education

Master of Technology (M.Tech) - Information Technology

Lovely Professional University
India
01.2014

Skills

  • Team leadership and staff development
  • Inventory management
  • Food safety
  • Sales strategy
  • Employee training
  • Compliance auditing
  • Conflict resolution
  • Budget management
  • Performance evaluation
  • Department leadership
  • Budgeting and forecasting
  • Strategic planning and goal setting
  • Sales analysis and growth initiatives
  • Inventory control and supply chain coordination
  • Loss prevention and risk management
  • Customer experience optimization
  • Labour cost management and scheduling
  • Compliance and food safety management
  • Conflict resolution and problem solving
  • RT3 and PI proficiency
  • Back-end systems expertise
  • Visual merchandising and brand standards
  • Cross-department collaboration
  • Budgeting and financial reporting
  • Process improvement and SOP development
  • Vendor and supplier relationship management
  • Training program design and execution
  • Change management and performance evaluation
  • Crisis management and incident reporting
  • Staff recruitment and onboarding
  • Stakeholder communication

Accomplishments

  • Successfully implemented RT3 for inventory and planning efficiency.
  • Increased department performance and customer satisfaction through coaching and team engagement.
  • Proactively resolved product issues and maintained high compliance with food safety standards.

Timeline

Department Manager - Fresh Convenience

Woolworths Supermarket
10.2021 - Current

Fresh Service Team Member

Woolworths Supermarket
08.2019 - 10.2021

Checkout Supervisor

Countdown Supermarket
03.2015 - 06.2019

Master of Technology (M.Tech) - Information Technology

Lovely Professional University

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SANDEEP KAUR