Summary
Overview
Work History
Education
Skills
License And Certificate
Volunteer Experience
Accomplishments
Certification
References
Timeline
Generic

SANDIP DAHAL

Coburg North,VIC

Summary

A Bachelor of Engineering Technology (Telecommunications) graduate from Melbourne Institute of Technology currently working as a Business Support officer in Aussie Broadband. Through my study and working in the current role I am loading up with the knowledge about router config, troubleshooting, addressing billing and account issues, and many more to ensuring that customers have a smooth and trouble-free experience with their internet connection and managed systems.

I am keen about problem solving and working on the complex faults to develop my skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Business Support Officer

Aussie Broadband
Dandenong South, VIC
05.2023 - Current
  • Configuring and resolving network issues on FTTN, FTTC, FTTP, HFC and FW, Enterprise Ethernet, Aussie fiber and Opticomm service within established Service Level Agreement
  • Configuration and troubleshooting PBX, VOIP and SIP Trunks
  • Assisting internal and external field staff with fault and installation inquiries
  • Making sure the NBN, PBX and all other orders are processed smoothly by communicating effectively with customer



Customer Service Consultant- Technical Support

Aussie Broadband
Dandenong South
02.2023 - 05.2024
  • Handling over 30 customer inquiries daily while meeting productivity and performance targets.
  • Providing assistance to customers in configuring routers, SIP (VOIP), WAN, and Email settings, and utilizing remote assist (Go To resolve) for remote troubleshooting.
  • Troubleshooting and resolving internet connectivity issues across various connection types including FTTP, FTTC, FTTB, FTTN, HFC, Fixed Wireless, and Opticomm.
  • Resolving customer-related issues regarding SIM card faults and troubleshooting.
  • Collaborating with the level 2 team for guidance and support as needed

Pizza Chef and Store manager

Stretched Pizza
West Footscray
12.2019 - 02.2023
  • Managing the team of 5 people and fixing their rosters
  • Making sure customers and satisfied and asking for feedbacks from instore customers
  • Ensuring quality food is supplied to the customers and asking for their feedbacks
  • Making sure the inventory is full, if not ordering from different suppliers
  • Reporting the earnings at the end of the shift
  • Every fortnightly discussing about changes to be done for the improvement of business.

Education

Bachelor of Engineering Technology, Telecommunications - Telecommunications

Melbourne Institute of Technology, Melbourne
08-2022

Skills

  • Teamwork
  • Time management
  • Problem solving
  • Quick learner
  • Communication skills in English, Nepali and Hindi
  • Tech savvy

License And Certificate

  • Victorian Driver’s License
  • White Card
  • First aid and CPR certificate

Volunteer Experience

Nepal Scout, 04/2018 - 10/2018, Volunteered for making the National Scout Jamboree- 2018 Successful by helping in pitching hundreds of tents, making sure the scouts are alright, fixing the roads so that the public transport can pass easily even if it rains and so on

Accomplishments

  • First place in Final year project (Smart traffic light System)

Certification

  • Victorian Driver’s License
  • White Card
  • First aid and CPR

References

References available upon request.

Timeline

Business Support Officer

Aussie Broadband
05.2023 - Current

Customer Service Consultant- Technical Support

Aussie Broadband
02.2023 - 05.2024

Pizza Chef and Store manager

Stretched Pizza
12.2019 - 02.2023

Bachelor of Engineering Technology, Telecommunications - Telecommunications

Melbourne Institute of Technology, Melbourne

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