Sandip Pudasaini
Perth,WA
Summary
Detail-oriented data analyst with a deep knowledge of various data analysis tools and programming languages, eager to leverage data-driven insights to enhance business outcomes. Skilled in both technical and interpersonal areas, including expertise in Excel, Tableau, SQL and Python, alongside strong problem-solving, critical thinking, and communication abilities. Adept at working in collaborative team environments, with a history of meeting tight deadlines and delivering impactful results. Experienced in delivering excellent customer service, maintaining high levels of client satisfaction, and building strong relationships. Proven ability to efficiently address and resolve customer inquiries, contributing to a smooth and positive client experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Junior Data Analyst
EXTRATECH
03.2024 - Current
- Collecting and organizing data from multiple sources, such as student enrollment records, course completion statistics, and feedback surveys, to support data modeling for in-depth analysis
- Utilizing Microsoft Excel for data cleansing and validation to ensure precision and uniformity, addressing missing information, removing duplicates, and summarizing outcomes
- Performing statistical analysis on student performance metrics using tools like SQL and Python to uncover trends and patterns, leading to a 19% improvement in overall course effectiveness
- Building predictive models to forecast student success rates and target specific courses, enabling early interventions for at-risk students, which resulted in a 34% boost in student retention
- Using tools like Tableau, Microsoft PowerPoint, and Excel to produce reports and visualizations that promote data-driven decision-making
- Working closely with curriculum developers and instructional designers to assess the impact and success of training programs
- Serving as the main point of contact for clients and students, offering data-informed insights and tailored recommendations to enhance their educational experience and address individual needs or concerns
Customer Service Representative
Bupa Aged Care Pty Ltd.
02.2023 - 02.2024
- Respond to resident, family, and stakeholder inquiries by phone, email, and in person
- Give details on the services, care plans, costs, and protocols
- Empathically handle and settle issues or refer them to the proper personnel
- Keep thorough records of resident information and requests for services
- Answer questions about billing, handle payments, and explain charges
- Assist residents with appointment scheduling and activity registration
Education
Master’s in Technology - Enterprise Systems and Business Analytics
ATMC
06.2024
Skills
- Advanced Excel for data cleaning and dashboards
- Proficient in Tableau and Power BI dashboards
- Advanced Python, Numerical Python, Pandas
- Attentive to detail, skilled at identifying patterns and irregularities
- Skilled in SQL, SAP, ETL, Git, JIRA
- Advanced Google Sheets and SAS Visual Analytics
- Highly developed business insight, adept at resolving intricate problems
- Strong attention to detail and accuracy
- Proficient in handling and resolving conflicts efficiently
- Effective team collaboration and cooperation
Certification
Advanced SQL for Query Tuning and Performance Optimization
References
Available on request.
Timeline
Junior Data Analyst
EXTRATECH
03.2024 - Current
Customer Service Representative
Bupa Aged Care Pty Ltd.
02.2023 - 02.2024
Advanced SQL for Query Tuning and Performance Optimization
Master’s in Technology - Enterprise Systems and Business Analytics
ATMC
Similar Profiles
Anmol ShresthaAnmol Shrestha
Intern at ExtratechIntern at Extratech
Puspa DangalPuspa Dangal
Student Intern at ExtraTechStudent Intern at ExtraTech
Rupesh ChaudharyRupesh Chaudhary
Apprenticeship at ExtratechApprenticeship at Extratech