Sandra Douthie
Eaglehawk,VIC
Summary
Proven Patient Service Assistant at Bendigo Health, adept in fostering patient satisfaction and safety. Excelled in teamwork, collaboration, and meticulous attention to detail, significantly enhancing patient care. Demonstrated adaptability and excellent communication, contributing to positive outcomes and process improvements. Skilled in both emotional support and maintaining rigorous clinical standards.
Overview
27
27
years of professional experience
Work History
Patient Service Assistant
Bendigo Health
08.1997 - Current
- Cultivated a positive atmosphere within the nursing home by actively participating in staff meetings, trainings, and contributing to ongoing process improvement initiatives.
- Improved patient satisfaction by providing exceptional customer service and addressing their concerns promptly.
- Boosted team morale by consistently demonstrating professionalism, empathy, and attentiveness towards colleagues and patients alike.
- Enhanced overall patient experience with compassionate assistance during difficult or emotional situations while remaining mindful of professional boundaries.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
Education
1997 Certificate in Patient Services
Brit
1997 Cert 111 Home And Community Care
Brit
1999 Cert 3 Food Processing, Hygiene & Sanitation
Brit
2004 Certificate 111 in Aged Care Work
Brit
2017 Certificate IV in Ageing Support
Partners in Training
Arrow Training
2022 Certificate IV in Leisure And Health
Aged Care Training Services
Skills
- Teamwork and Collaboration
- Attention to Detail
- Multitasking Abilities
- Reliability
- Excellent Communication
- Adaptability and Flexibility
- Time management abilities
- Cross-cultural sensitivity
Timeline
Patient Service Assistant
Bendigo Health
08.1997 - Current
1997 Certificate in Patient Services
Brit
1997 Cert 111 Home And Community Care
Brit
1999 Cert 3 Food Processing, Hygiene & Sanitation
Brit
2004 Certificate 111 in Aged Care Work
Brit
2017 Certificate IV in Ageing Support
Partners in Training
Arrow Training
2022 Certificate IV in Leisure And Health
Aged Care Training Services
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