Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sandra Saridakis

Camden Pk,SA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the Hospitality/Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

33
33
years of professional experience

Work History

Sales Assistant

Mimco
05.2023 - 05.2024
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Boosted store revenue through upselling and cross-selling techniques.

Cafe Team Leader

Fresh + Cafe (WHSmith)
02.2019 - 01.2023
  • Enforced strict cleaning and sanitation standards to meet health care standards
  • Oversaw inventory ordering, storage and rotation for optimal use
  • Directed kitchen team in smooth food preparation according to recipe and quality guidelines
  • Estimated ingredients and supplies needed to keep optimal inventory levels
  • Prepared for special customer and community events, organizing catering and facilities
  • Coached team members in customer service, food preparation and sales techniques
  • Kept food costs in line by minimizing waste and controlling dish portions
  • Managed registers, counting drawers before and after each shift.

Cafe Assistant

Dine Inn Cafe
01.2014 - 02.2019
  • Adhered to company's quality standards, formulas and procedures
  • Maintained clean and well-organized counter to attract customers
  • Communicated with customers regarding orders, comments and complaints
  • Restocked serving stations to minimize customer service delays
  • Volunteered to work unpopular shifts in support of team members and business needs
  • Operated POS system to process high volume of transactions accurately
  • Complied with food safety and sanitation requirements and regulations.

Cafe Assistant

Lizzies Cafe
01.2012 - 01.2014
  • Maintained clean and well-organized counter to attract customers
  • Prepared standardized portions of food to meet presentation and portion standards
  • Restocked serving stations to minimize customer service delays
  • Ordered supplies to maintain operational inventory levels
  • Resolved customer complaints, striving to have happy customer every time
  • Engaged each guest warmly and with friendly demeanor to build positive relationships quickly.

Cafe Assistant

Modka Cafe Station Arcade
05.2007 - 01.2012
  • Oversaw inventory ordering, storage and rotation for optimal use
  • Directed kitchen team in smooth food preparation according to recipe and quality guidelines
  • Maintained profit and loss goals with skilled management of food, labor and overhead costs.

Cafe Assistant

Pit Stop lunch Bar
05.2010 - 04.2011
  • Highlighted store promotions, answered questions and handled transactions
  • Maintained clean work stations to adhere to health and safety guidelines
  • Made and served specialty coffee and tea beverages
  • Trained new employees regarding food and drink preparation and store procedures
  • Maintained profit and loss goals with skilled management of food, labor and overhead costs.

Cafe Assistant

Energy Bar Regent Arcade
10.1995 - 05.1999
  • Directed kitchen team in smooth food preparation according to recipe and quality guidelines
  • Prepared and optimized menus based on current seasons, ingredient prices and changing customer preferences
  • Oversaw inventory ordering, storage and rotation for optimal use
  • Engaged and developed food service team members to bring staff up to fullest potential.

Live-Out Nanny

Dr Colin Jacobson
08.1991 - 05.1995
  • Provided in-home care for infants, toddlers and children
  • Established safe environments for play and developed activities to supplement learning
  • Handled confidential family matters with discretion to maintain client privacy
  • Prepared food and fed children nutritious snacks and meals
  • Enforced daily schedule to maintain consistent routine
  • Followed parents instructions regarding diet and daily routine.

Education

Plympton High School
Plympton, SA

Skills

  • Customer Service
  • Timesheet Organization
  • Payroll Preparation
  • Hiring
  • Stocking and Replenishing
  • Opening and Closing Procedures
  • Stock Management
  • Till Counting
  • Returns and Refunds
  • Cash Handling
  • Product Merchandising
  • Suggestive Selling
  • Meeting KPIs

References

  • Rem DiNiro Fresh + Store Manager, 0419143883
  • Maria Agalidis, Fresh + Team Leader, 0414352853
  • Christina Ketsis, Mimco Store Manager 0417443756

Timeline

Sales Assistant

Mimco
05.2023 - 05.2024

Cafe Team Leader

Fresh + Cafe (WHSmith)
02.2019 - 01.2023

Cafe Assistant

Dine Inn Cafe
01.2014 - 02.2019

Cafe Assistant

Lizzies Cafe
01.2012 - 01.2014

Cafe Assistant

Pit Stop lunch Bar
05.2010 - 04.2011

Cafe Assistant

Modka Cafe Station Arcade
05.2007 - 01.2012

Cafe Assistant

Energy Bar Regent Arcade
10.1995 - 05.1999

Live-Out Nanny

Dr Colin Jacobson
08.1991 - 05.1995

Plympton High School

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Sandra Saridakis