SANDRA WARDE
ST MARYS,AUSTRALIA
Summary
Top performer with a track record of achieving and exceeding objectives. With 10+ years of customer experience and expertise, we can handle any customer need. Professional in the retail industry with in-depth knowledge of the fashion industry, including current trends. Customer Service Representative with exceptional oral and written communication, active listening, and problem-solving abilities. Customer support protocols for [Product or Service] are well-understood by a skilled call center representative. Member of the customer service team who is responsible and dedicated and has demonstrated multitasking and organizational abilities.
Warehouse professional with proven ability to streamline logistics and enhance warehouse efficiency.
Overview
13
13
years of professional experience
Work History
Checkout Operator
coles supermarket
Pagewood, NSW
05.2016 - 11.2018
- Kept up to date on store promotions and made sales pitches to customers.
- Kept customers and employees safe by quickly cleaning up spills and properly disposing of biological waste.
- Made a recording.
- Recommendation
- Helped customers by answering their questions and completing their requests.
- Assisted customers in managing large purchases by collecting items from shelves and storage locations.
- Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
- Handled POS transactions such as checks, cash, credit card purchases, and refunds.
Warehouse Worker
All Stuff
Wetherill Park, NSW
04.2008 - 09.2010
- Operated forklifts and pallet jacks to efficiently transport goods within warehouse environment.
- Managed inventory control, ensuring accurate stock levels through regular cycle counts.
- Coordinated shipping and receiving processes, verifying shipments against packing lists for accuracy.
- Trained new employees on safety protocols and operational procedures to enhance team performance.
- Implemented strategies to optimize warehouse layout, improving workflow efficiency and reducing waste.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
Pharmacy Cashier
Pharmacy Guild of New Zealand Inc
Wellington, Wellington
02.2006 - 11.2006
- Educated customers about promotions to increase sales.
- Kept track of attendance, supervised volunteers, and greeted visitors at all museum events.
- Used regulations from the Health Insurance Portability and Accountability Act, as well as company policies, to supplement or support regulatory compliance.
- Advised customers on items for sale,
- Handled POS transactions such as checks, cash, credit card purchases,
Education
Certificate - Use Infotechnology Devices in The Workplace
License 4 Work
Blacktown, NSW06.2025
Certificate III - School Based Education Support
TAFE NSW
Kingswood, NSW01.2024
Certificate III - Community Services
TAFE NSW
Quakers Hill, NSW01.2023
Skills
- Retail merchandising
- Cash Handling
- Customer assistance
- Retail transactions
- Exchanges
- Avaya software customer management systems
- Operations management
- Superior communication skills
- Microsoft Excel
- Office equipment proficiency
- Document control
- Data entry
- Cash handling accuracy
- Microsoft Word
- Packaging and labeling
- Picking and packing
- Cleaning and organizing
- Heavy lifting
Timeline
Checkout Operator
coles supermarket
05.2016 - 11.2018
Warehouse Worker
All Stuff
04.2008 - 09.2010
Pharmacy Cashier
Pharmacy Guild of New Zealand Inc
02.2006 - 11.2006
Certificate III - School Based Education Support
TAFE NSW
Certificate III - Community Services
TAFE NSW
Certificate - Use Infotechnology Devices in The Workplace
License 4 Work