Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Sanja Wallis

Sanja Wallis

Manly,NSW

Summary

Dynamic Duty Manager with a proven track record at Little Pearl (AVC), excelling in customer service and operational oversight. Enhanced team performance through effective training and mentoring, while implementing inventory management practices that reduced waste. Known for resolving customer complaints diplomatically, fostering loyalty and satisfaction. Strong communicator with a focus on professionalism and integrity.

Overview

3
3
years of professional experience

Work History

Duty Manager

Little Pearl (AVC)
10.2023 - 03.2025
  • Supervised daily operations to ensure compliance with company policies and standards.
  • Coordinated staff scheduling to optimize resource allocation and maintain service efficiency.
  • Implemented training programs for new hires, enhancing team performance and customer service skills.
  • Resolved customer complaints swiftly, improving satisfaction rates and fostering positive relationships.
  • Monitored inventory levels, ensuring timely replenishment and minimizing stock shortages.
  • Facilitated communication between management and staff, promoting a collaborative work environment.
  • Trained employees in essential job functions.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
  • Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
  • Implemented new procedures to optimize workflow efficiency within the front desk team.
  • Served as the primary point of contact for VIP guests, ensuring personalized service and exceptional experiences throughout their stay.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Section Waiter

Little Pearl (AVC)
05.2022 - 03.2025
  • Delivered exceptional guest service by anticipating needs and providing timely responses.
  • Collaborated with kitchen staff to ensure accurate order fulfillment and presentation.
  • Maintained cleanliness and organization of dining area, enhancing overall guest experience.
  • Trained and mentored new waitstaff on menu knowledge and service protocols.

FOH Supervisor

Little Pearl (AVC)
01.2023 - 10.2023
  • Supervised front-of-house operations, ensuring exceptional guest experiences and service quality.
  • Trained and mentored staff on customer service standards and operational procedures.
  • Coordinated daily scheduling to optimize labor resources and enhance team efficiency.
  • Implemented inventory management practices to maintain stock levels and reduce waste.
  • Resolved customer complaints promptly, fostering positive relationships and repeat business.
  • Monitored dining area for cleanliness, organization, and adherence to health regulations.

Education

No Degree - Hospitality

Institute of Training & Further Education
NSW Department Of Education, PARRAMATTA
12-2024

No Degree - IT PC & Network Support

Loftus TAFE
Loftus, NSW
11-2002

Skills

  • Customer service focus
  • Time management
  • New employee training
  • Team supervision
  • Customer communication
  • Written and oral communication
  • Professionalism and integrity
  • Cash management
  • Delegating work
  • Operational oversight
  • Policy enforcement
  • Health and safety compliance
  • Staff training
  • Inventory management
  • Regulatory compliance

Additional Information

I have a current RSA - expiry May 2027

Evidence available

Timeline

Duty Manager

Little Pearl (AVC)
10.2023 - 03.2025

FOH Supervisor

Little Pearl (AVC)
01.2023 - 10.2023

Section Waiter

Little Pearl (AVC)
05.2022 - 03.2025

No Degree - Hospitality

Institute of Training & Further Education

No Degree - IT PC & Network Support

Loftus TAFE

Similar Profiles

CREATE PROFILE
Sanja Wallis