Sanja Wallis
Manly,NSW
Summary
Dynamic Duty Manager with a proven track record at Little Pearl (AVC), excelling in customer service and operational oversight. Enhanced team performance through effective training and mentoring, while implementing inventory management practices that reduced waste. Known for resolving customer complaints diplomatically, fostering loyalty and satisfaction. Strong communicator with a focus on professionalism and integrity.
Overview
3
3
years of professional experience
Work History
Duty Manager
Little Pearl (AVC)
10.2023 - 03.2025
- Supervised daily operations to ensure compliance with company policies and standards.
- Coordinated staff scheduling to optimize resource allocation and maintain service efficiency.
- Implemented training programs for new hires, enhancing team performance and customer service skills.
- Resolved customer complaints swiftly, improving satisfaction rates and fostering positive relationships.
- Monitored inventory levels, ensuring timely replenishment and minimizing stock shortages.
- Facilitated communication between management and staff, promoting a collaborative work environment.
- Trained employees in essential job functions.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Implemented new procedures to optimize workflow efficiency within the front desk team.
- Served as the primary point of contact for VIP guests, ensuring personalized service and exceptional experiences throughout their stay.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Section Waiter
Little Pearl (AVC)
05.2022 - 03.2025
- Delivered exceptional guest service by anticipating needs and providing timely responses.
- Collaborated with kitchen staff to ensure accurate order fulfillment and presentation.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Trained and mentored new waitstaff on menu knowledge and service protocols.
FOH Supervisor
Little Pearl (AVC)
01.2023 - 10.2023
- Supervised front-of-house operations, ensuring exceptional guest experiences and service quality.
- Trained and mentored staff on customer service standards and operational procedures.
- Coordinated daily scheduling to optimize labor resources and enhance team efficiency.
- Implemented inventory management practices to maintain stock levels and reduce waste.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Monitored dining area for cleanliness, organization, and adherence to health regulations.
Education
No Degree - Hospitality
Institute of Training & Further Education
NSW Department Of Education, PARRAMATTA12-2024
No Degree - IT PC & Network Support
Loftus TAFE
Loftus, NSW11-2002
Skills
- Customer service focus
- Time management
- New employee training
- Team supervision
- Customer communication
- Written and oral communication
- Professionalism and integrity
- Cash management
- Delegating work
- Operational oversight
- Policy enforcement
- Health and safety compliance
- Staff training
- Inventory management
- Regulatory compliance
Additional Information
I have a current RSA - expiry May 2027
Evidence available
Timeline
Duty Manager
Little Pearl (AVC)
10.2023 - 03.2025
FOH Supervisor
Little Pearl (AVC)
01.2023 - 10.2023
Section Waiter
Little Pearl (AVC)
05.2022 - 03.2025
No Degree - Hospitality
Institute of Training & Further Education
No Degree - IT PC & Network Support
Loftus TAFE