Sanya Velkov
Newcastle,NSW
Summary
Dedicated and compassionate healthcare professional with experience as a Mental Health Nurse and current role as a Disability Support Worker. Skilled in providing person- centred care, managing complex mental health conditions, and supporting individuals to achieve their best quality of life. Passionate about returning to Mental Health Nursing to utilise my clinical skills, empathy, and dedication to making a positive impact in patients' lives. Committed to ongoing professional development and delivering exceptional care within the multidisciplinary teams.
Overview
22
22
years of professional experience
Work History
Disability Support Worker
Dandelion House, Supported Independant Living
04.2023 - Current
- Deliver education to participants to support informed decision-making, healthy behaviours and improved well-being.
- Support Activities of Daily Living (ADL's), promoting dignity and independence in personal care, mobility, nutrition and hygiene.
- Maintain accurate progress notes, incident reports and observations aligned with individual treatment plans.
- Respond effectively in crises using de-escalation techniques, emergency protocols and risk management strategies.
- Deliver empathetic, person centred support to individuals with complex mental health conditions, trauma-informed care and de-escalation techniques to promote safety, dignity and trust.
- Assist with medication administration in line with care plans, monitor for side effects, report health changes and educate participants on medication and diabetes management.
- Conduct personal money ledger counts and PRN medication counts, ensuring accuracy and no discrepancies.
- Facilitated communication between clients, families, and multidisciplinary teams to promote collaborative care.
- Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
Catering Assistant
Self Employed
02.2022 - 04.2023
- Set up and cleaned up food preparation and service stations before and after catered events.
- Maintained cleanliness and organization of kitchen stations and storage areas.
- Observed food safety and sanitation protocols to reduce germ spread.
- Prepared meats, vegetables or desserts according to orders or instructions.
- Stored food in designated containers and storage areas to prevent spoilage.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
Mental Health Registered Nurse
HNE Health
08.2011 - 09.2021
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Collaborated with treatment and service providers using interprofessional interdisciplinary team approach for continuity of care.
- Administered medications, adhering to medication schedules and making adjustments commensurate with patients' condition and response.
- Developed collaborative safety plan with patient and family to prepare for discharge.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
- Created safe and supportive therapeutic milieu to promote recovery.
Retail Sales Assistant
Equip Jewellery and Accessories
11.2007 - 06.2011
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Managed cash register operations using POS system and processed sales and returns.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Fast Food Crew Member
Hungry Jacks
06.2003 - 10.2007
- Followed company safety standards for food quality and sanitation procedures.
- Kept customer and food preparation areas clean and well-organized.
- Completed opening, closing and shift change tasks by following company guidelines.
- Cleaned food preparation areas, cooking surfaces and utensils.
- Served orders to customers at windows, counters and tables.
- Quickly and efficiently processed payments and made accurate change.
- Prepared items according to written or verbal orders, working on several different orders.
- Completed side tasks by restocking condiments and cleaning refrigerators.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Worked with teammates and openly invited coaching from management team.
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
- Recorded customer orders and communicated clearly to confirm each order.
- Answered customer questions about food preparation, responding to ingredient and allergen concerns.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Promptly reported complaints to supervisor for quick, efficient resolution.
Education
Bachelor of Nursing Degree - Nursing
University of Newcastle
Newcastle, NSW07.2011
Certificate IV in Tertiary Preparation - Certificate IV in Tertiary Preparation
TAFE NSW
12.2006
High School Diploma -
Lambton High School
Lambton, NSW11.2005
Skills
- Builds therapeutic relationships through empathy, active listening and a respectful, individualised approach to care
- Demonstrates initiative professionalism and effective problem-solving skills
- Work collaboratively with multidisciplinary teams
- Apply sound knowledge of WHS principles, safe work practices and infection control protocols
- Hard working and reliable
- Positive, determined, and friendly attitude
- Remains highly organised and adaptable, with strong time management skills
- Engage in continuous learning and professional development, while contributing positively to team culture
- Communicate effectively with strong verbal, written and interpersonal skills
Additional Information
- Danielle Jones
Dandelion House-Disability Service
Accommodation Manager
Mobile No. 0423944060
Email: info@thenesttherapyandsupervision.com.au
- Angela Henry
HNE Health- Lake Macquarie Mental Health Unit
Clinical Nurse Specialist
Business No. 40335912
Mobile No. 0422621832
Email: Angela.Henry@health.nsw.gov.au
Languages
Macedonian
Native/ Bilingual
Certification
- 2023 - First Aid Certificate (HLTAID011)
- 2023 - Working With Children Check (WWC1104530E)
- 2025 - National Police Check (NSWPF-2025-604323)
Timeline
Disability Support Worker
Dandelion House, Supported Independant Living
04.2023 - Current
Catering Assistant
Self Employed
02.2022 - 04.2023
Mental Health Registered Nurse
HNE Health
08.2011 - 09.2021
Retail Sales Assistant
Equip Jewellery and Accessories
11.2007 - 06.2011
Fast Food Crew Member
Hungry Jacks
06.2003 - 10.2007
Certificate IV in Tertiary Preparation - Certificate IV in Tertiary Preparation
TAFE NSW
High School Diploma -
Lambton High School
Bachelor of Nursing Degree - Nursing
University of Newcastle
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