Sara Wallace-Smith
Gold Coast,QLD
Summary
Dynamic Administration Officer with a proven track record at Australian Timber and Trusses, excelling in data management and client relations. Skilled at enhancing operational efficiency and team performance, I leverage strong organizational skills and a commitment to exceptional customer service to drive results and foster positive relationships.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administration Officer
Australian Timber and Trusses
01.2014 - Current
- Provided administrative support in residential construction, facilitating smooth daily operations
- Manage high volumes of data entry, orders, and documentation with strong attention to detail
- Respond to client and supplier enquiries, ensuring timely follow-up and resolution
- Built and maintained relationships with internal teams, customers, and external stakeholders to enhance collaboration
- Coordinate schedules, deliveries, and workflow to support operational efficiency
- Maintain accurate records and database systems
- Supported management with reporting and project-related administrative tasks to ensure informed decision-making
- Consistently meet deadlines and service expectations in a busy environment
Team Leader
Grill’d Healthy Burgers
01.2019 - 01.2022
- Supervised and coordinated teams of up to 25 staff per shift in a high-volume, fast-paced environment
- Achieved key performance indicators (KPIs) for customer service, staff productivity, and operational efficiency
- Improved wait times and service delivery through workflow optimisation and staff coaching
- Trained and developed team members to meet store standards and KPIs
- Communicated performance, staffing issues, and operational metrics to management with detailed feedback
- Provided exceptional customer service and resolved enquiries professionally
- Maintained high team morale and customer satisfaction during peak periods
Education
High School Diploma -
Southport High
Gold Coast, QLD11-2012
Skills
- Office administration
- Database management
- Reporting skills
- Microsoft Office proficiency
- Customer service and support
- Inquiry follow-up
- Time management
- Team leadership
- Relationship management
Certification
Open Driver’s Licence
Accomplishments
- Met and exceeded shift KPIs, improving customer service metrics and operational efficiency
- Successfully managed teams of up to 25 staff, delivering consistent performance under pressure
- Trained multiple staff members, improving team productivity and service standards
- Streamlined reporting processes to management, providing clear, actionable feedback
References
- Peter Beverland, CEO – Australian Timber and Trusses, 0412 626 188
- Lachlan Hayman, Restaurant Manager – Grill’d Healthy Burgers, 0401 007 587
Timeline
Team Leader
Grill’d Healthy Burgers
01.2019 - 01.2022
Administration Officer
Australian Timber and Trusses
01.2014 - Current
High School Diploma -
Southport High