Summary
Overview
Work History
Education
Skills
Accomplishments
Personality
Systems It
Languages
Volunteer Experience
References
Hobbies and Interests
Training
Current Licences
Seeking
Timeline
Generic

Sarabjeet KOUR

Heddon Greta,NSW

Summary

To work and grow in a professional environment where my knowledge, experience and creativity can be best utilised. I desire to work with a company that promotes quality products and services and provides me with the opportunity to meet and exceed assigned goals. I want to obtain a position where I can communicate directly with customers, provide accurate and timely service, and achieve efficiency and effectiveness.

A highly skilled professional with a commitment to delivering exceptional results, I am seeking to transfer my skills to a role as a Social Worker. I am hard working with excellent planning and organisational skills. I possess excellent conflict resolution skills and have the ability to communicate effectively with people from all levels and backgrounds. An active team player with leadership skills I am positive I would make a great asset to any organisation.

Also a Compassionate carer with hands-on experience in providing personal, behavioural and medical support to elderly and disabled individuals. Possess strong interpersonal skills, demonstrating empathy and respect for patients while fostering a positive environment. Recognized for ability to maintain patient comfort and safety, as well as effectively communicate with family members on care plans. Previous work resulted in improved patient wellbeing and emotional health.

Please phone me on 0455 437 662 to arrange an interview at your earliest convenience.

Overview

16
16
years of professional experience

Work History

specialised dementia carer

Hammond care Cardiff
Cardiff
07.2021 - 09.2024
  • Helping clients with their immediate needs such as washing, dressing and maintaining their hygiene
  • Meal preparation
  • Providing emotional and behavioural support
  • Companionship
  • Medicine management
  • Specialised dementia carer
  • Maintained accurate records of services provided, changes in client's condition, progress notes.
  • Provided compassionate, individualized care to dementia patients, enhancing their quality of life and sense of dignity.

Support worker/catering

Calvary St. Joseph retirements community
06.2020 - 06.2021
  • Promote and contribute to Person-Centered care.
  • Support service delivery under the direction of the cook/catering supervisor.
  • Cleaning and general hospitality services
  • Food preparation for residents
  • Ensuring the food preparation areas are clean and hygienic.
  • Support worker/catering
  • Prepared and served nutritious meals, ensuring dietary needs were met and promoting healthy eating habits among residents.

Intern

University Placements
01.2018 - 12.2019
  • 1000 hours of placement experience in Parramatta Mission, a mental health organisation and at Interrelate, a child welfare, family disputes and relationships organisation.
  • Both placements included implementation of strengths-based practice and empowerment, and heavy involvement in team training.
  • 1000 hours of placement experience in Parramatta Mission, a mental health organisation and at Interrelate, a child welfare, family disputes and relationships organisation.

Console Operator / Cashier

Woolworths Caltex
01.2015 - 12.2017
  • Attending to the console (Point of Sale) and customer service as required
  • Keeping work area clean and tidy during and at the end of their shift
  • Carrying out the tasks assigned to shift
  • Working together as a team, adapt to the demands of the day and ensure all shift-specific tasks are completed
  • Take and carry out customer orders

Field Social Worker

National Development Organisation, Government of India
04.2011 - 12.2014
  • Identify/ Work with child protection/ family intervention, youth work support for young people in need of individual support and guidance.
  • Assess clients' needs, situations, strengths, and support networks to determine their goals.
  • Develop plans to improve clients' well-being.
  • Help clients adjust to changes and challenges in their lives.
  • Research and refer clients to community resources.
  • Help clients work with government agencies to apply for and receive benefits.
  • Respond to crisis situations.
  • Advocate for and help clients get resources that would improve their well-being.
  • Follow up with clients to ensure that their situations have improved.
  • Evaluate services provided to ensure that they are effective.
  • Collaborated with multidisciplinary teams to implement community outreach programs, enhancing access to social services for vulnerable populations.

Secondary Teacher

Rishi Public High School, India
01.2009 - 12.2013
  • Lesson planning and preparation
  • Marking and administration
  • Contact time with pupils
  • Checking and assessing work
  • Attending staff meetings
  • Liaising with parents
  • Monitoring playground and extracurricular activities
  • Ongoing professional development

Education

Master of Social Work -

University of Western Sydney

Master of Business Administration -

University of Central Queensland

Master of Education -

Jammu University
India

Bachelor of Education -

Jammu University
India

Master in Sociology -

Jammu University
India

Bachelor of Arts -

Jammu University
India

Skills

  • Customer care and service
  • Teamwork skills
  • Problem solving
  • Complaint handling
  • Positive approach to work
  • Administration skills
  • Information Technology (IT) skills
  • Knowledge of legislation
  • Knowledge of WHS policies and procedures
  • Client assessment
  • Individualized care
  • Emotional support
  • Crisis intervention
  • Care planning
  • Medication management
  • Person-centered care
  • Behavioral support
  • Strengths-based practice
  • Advocacy skills
  • Team coordination
  • Social service delivery
  • Confidentiality and privacy
  • Assisting with mobility
  • Adaptable and flexible
  • Observational skills
  • Professional boundaries
  • First aid and CPR
  • Health and dignity assurance
  • Patience and tact
  • Emotional resilience
  • Team collaboration
  • Behavior redirection
  • Compassion and empathy
  • Case management experience
  • Care plan management
  • Exceptional Verbal and written communication skills

Accomplishments

  • Independently organised many events for companies
  • High Distinction achieve at University for work on ATSI studies
  • Consistently maintained high customer satisfaction ratings.

Personality

  • Hard working
  • Deep sense of responsibility
  • Honesty
  • Positive
  • Balanced
  • Proactive
  • Passionate
  • Ambitious and driven
  • Love a challenge
  • Dedicated
  • Disciplined
  • Empathetic and compassionate
  • Non-judgmental attitudes
    Ethical and culturally sensitive approach to client care.

Systems It

  • Microsoft Office Suite
  • Team dynamics
  • Yammer
  • Share
  • Calendar

Languages

  • Hindi
  • Dogri
  • Punjabi
  • English
  • Hindi
  • Dogri
  • Punjabi

Volunteer Experience

Social Worker, National Development Foundation (NDF)- Jammu & Kashmir, 01/12 - 01/13, Under child protection & education programme, Cooking regularly for local homeless shelter

References

  • References on request

Hobbies and Interests

  • Cooking
  • Travel
  • Research
  • Interview beauty professionals in Central Coast area and planning event how to respond to domestic violence
  • Equipped with information packs prepared by myself in the case of client disclosure
  • Participated in peer supervision with the Connect Team (Mental Health Service, Tuggerah) for young person's early intervention
  • Case management, early intervention, and strength-based practices

Training

  • Common approach training for Case Management
  • Certificate for LGBTI awareness program
  • Barista Basics Mark Certificate (Coffee Art and Presentation Techniques)
  • Use hygienic practices for food safety
  • Certificate III in Hospitality

Current Licences

  • Working with Children Check & Working with vulnerable people Check
  • AFP Criminal Record Check
  • First aid certificate
  • Australian (NSW)driving licence

Seeking

To work and grow in a professional environment where my knowledge, experience and creativity can be best utilised. I desire to work with a company that promotes quality products and services and provides me with the opportunity to meet and exceed assigned goals. I want to obtain a position where I can communicate directly with customers, provide accurate and timely service, and achieve efficiency and effectiveness.

Timeline

specialised dementia carer

Hammond care Cardiff
07.2021 - 09.2024

Support worker/catering

Calvary St. Joseph retirements community
06.2020 - 06.2021

Intern

University Placements
01.2018 - 12.2019

Console Operator / Cashier

Woolworths Caltex
01.2015 - 12.2017

Field Social Worker

National Development Organisation, Government of India
04.2011 - 12.2014

Secondary Teacher

Rishi Public High School, India
01.2009 - 12.2013

Master of Social Work -

University of Western Sydney

Master of Business Administration -

University of Central Queensland

Master of Education -

Jammu University

Bachelor of Education -

Jammu University

Master in Sociology -

Jammu University

Bachelor of Arts -

Jammu University
Sarabjeet KOUR