Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Bourke

Bega,Nsw

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Overview

8
8
years of professional experience

Work History

Associate Dispenser

Opsm
09.2023 - Current
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Maintained safe, clean and organized environment to increase patient comfort.
  • Increased sales and customer satisfaction through personalized servicing.
  • Assisted customers with prompt and polite support in-person and via telephone.

Age Care Worker

Hammond Care
06.2021 - 05.2023
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Responded to customer requests for products, services, and company information.

Age Care Worker

Hill Grove Nursing Home
04.2018 - 05.2020
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Remained alert to problems or health issues of clients and competently responded.
  • Monitored and assisted residents through individual service plans.
  • Scheduled and accompanied clients to medical appointments.

Front of House Manager

Tatura Beach Tappas
03.2016 - 06.2018
  • Resolved guests complaints while maintaining positive customer environment.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Performed cash handling activities and secured nightly bank deposits.
  • Utilized upselling techniques to maximize revenue and increase customer satisfaction.
  • Coordinated with suppliers to establish timely delivery of food and beverage items.
  • Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
  • Developed and implemented marketing initiatives to increase sales and revenue.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.

Education

Cert 3 Age Care - Aged CRe

University of Wollongong
Bega
04.2023

Cert 3 Hospitality - Chef Training

Canberra Institute of Technology
Canberra
10.2009

High School Diploma -

Bega High School
Bega, NSW
11.2005

Skills

  • Customer Inquiries
  • Credit Card Transaction Processing
  • experience using Xero for business management
  • Retail Sales
  • Effective Working Relationships
  • Cash Register Operations
  • Computer Billing Systems
  • Administrative Support

Timeline

Associate Dispenser

Opsm
09.2023 - Current

Age Care Worker

Hammond Care
06.2021 - 05.2023

Age Care Worker

Hill Grove Nursing Home
04.2018 - 05.2020

Front of House Manager

Tatura Beach Tappas
03.2016 - 06.2018

Cert 3 Age Care - Aged CRe

University of Wollongong

Cert 3 Hospitality - Chef Training

Canberra Institute of Technology

High School Diploma -

Bega High School
Sarah Bourke